UI generation

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of UI generation

    UI generation in Now Assist for Creator leverages AI-powered skills to help app developers, UI Builder admins, and low-code developers rapidly create user interface experiences on the ServiceNow AI Platform® using natural language commands. This capability allows you to describe the UI components you want, and the system generates the corresponding portal experiences automatically, reducing manual configuration efforts.

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    Key Features

    • Natural language-driven UI creation: Build pages, modules, and data bindings simply by describing your needs, enabling faster and more intuitive development.
    • Support for multiple roles: Designed for app developers, UI Builder admins, and low-code developers, facilitating collaboration across different user types.
    • Configurable and extensible: Options to configure UI generation settings and install necessary components to tailor the experience to your environment.
    • Reference documentation: Detailed information on configuration properties, required roles, and other technical details to support successful implementation.

    Important Considerations

    • Availability of certain model providers and Now Assist features may be limited based on your region, data center classification, or regulatory environment. Customers in FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted deployments, or restricted environments should verify feature availability.
    • AI-generated outputs may not always be fully accurate or appropriate. It is essential to validate and test outputs thoroughly, especially in sensitive or consequential domains such as healthcare, finance, legal, or security.
    • Data used by UI generation is transferred to centralized ServiceNow environments, which may involve third-party cloud providers. Data handling complies with ServiceNow’s internal policies and compliance standards.
    • ServiceNow collects inputs, outputs, and any edits made during use to improve AI products, with an opt-out option available for customers.
    • Users must adhere to ServiceNow’s AI Acceptable Use Policy when utilizing these AI capabilities.

    Getting Help and Support

    • Search the ServiceNow Community and Known Error Portal for troubleshooting articles.
    • Contact ServiceNow Customer Service and Support for assistance.

    What to Expect

    By using UI generation, ServiceNow customers can accelerate the development of UI experiences through natural language, reducing manual setup and improving developer productivity. Proper configuration and understanding of AI limitations ensure effective and responsible use of this feature within your ServiceNow environment.

    UI generation in Now Assist for Creator uses AI-powered skills to help app developers, UI Builder admins, and low-code developers build experiences on the ServiceNow AI Platform® using natural language.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.