Care Team Operations for Facilities release notes
Summarize
Summary of Care Team Operations for Facilities Release Notes
The ServiceNow® Care Team Operations for Facilities application streamlines the reporting and fulfillment of facilities issues within healthcare operations. Introduced in the Zurich release, this application allows healthcare organizations to efficiently manage facilities support requests through the Care Team Portal or Care Team Mobile.
Show less
Key Features
- Automated Support Requests: Create and fulfill facilities support requests directly, enhancing operational efficiency.
- Visibility and Management: Gain full visibility into reported cases, allowing facilities teams to manage and convert them into work orders.
- Custom Case Support: Expand facilities cases to cater to specific organizational needs.
- Role Management: Streamlined user configuration enables more efficient assignment of roles, including support department agent and manager.
- Work Order Synchronization: Automatic syncing of Healthcare Facilities cases with work orders improves workflow management.
Key Outcomes
By utilizing the Care Team Operations for Facilities application, organizations can expect enhanced operational efficiency, improved visibility into facilities issues, and a more organized assignment of responsibilities. This leads to quicker resolution of facilities-related problems, ultimately benefiting healthcare delivery.
Activation Information
To activate Care Team Operations for Facilities, request it from the ServiceNow Store. For details on available applications and submission requests, refer to the ServiceNow Store website.
Related Applications
- Healthcare Operations Core: Provides foundational support for streamlining hospital operations.
- Care Team Operations for Healthcare IT: Addresses healthcare IT issues using the same data model.
- Care Team Operations for Biomed: Focuses on healthcare biomed issues.
- Care Team Operations for Environmental Services: Manages environmental issues in healthcare settings.
- Care Team Mobile: Offers a mobile solution for care teams to report issues effectively.
The ServiceNow® Care Team Operations for Facilities application contains the case types to report and fulfill facilities issues as a part of Healthcare Operations. Care Team Operations for Facilities is a new application in the Zurich release.
Care Team Operations for Facilities highlights for the Zurich release
- Automate healthcare operations by enabling facilities support request creation and fulfillment.
- Create facility support requests from directly within the Care Team Portal or Care Team Mobile.
- Gain full visibility into reported facilities support cases while enabling facilities teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.]
- Assign roles and responsibilities more efficiently with a streamlined user configuration process.
See Care Team Operations for Facilities for more information.
Care Team Operations for Facilities features
- Healthcare Facilities case
-
Expand facilities cases to support custom support requests for your organization’s facilities support department.
- Create facilities support requests
-
Request support from your organization’s facilities department with pre-configured catalog items.
- Healthcare facilities case and work order synchronization
-
Care Team Operations for Facilities automatically syncs Healthcare Facilities cases with work orders.
- Setting up roles and responsibilities in Care Team Operations for Facilities
-
Roles and responsibilities have been updated to allow for more selective user access.
The following responsibilities were added:- Support department agent
- Support department manager
Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.
Activation information
Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.