Document Intelligence release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Document Intelligence release notes

    The ServiceNow® Document Intelligence application leverages artificial intelligence (AI) to efficiently categorize and extract data from documents. The Zurich release enhances this capability by integrating new AI model providers and updating the user interface, while preparing certain legacy features for future deprecation. This application is available through the ServiceNow Store and requires specific plugins for installation.

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    Key Features

    • Expanded AI Model Providers: Integration of Google Gemini and Anthropic Claude on AWS as additional AI model options for Now Assist skills and AI agents, complementing existing providers like Now LLM Service and Azure OpenAI.
    • Updated User Interface: Introduction of the Coral theme as the default for new portals, web, and mobile experiences using Next Experience or Core UI, offering a fresh, brand-neutral design. A dark theme option is also available to enhance readability and reduce eye strain.
    • Application Navigator Update: The Document Intelligence application has been removed from the application navigator for streamlined access.
    • Deprecation Notice: The legacy document extraction feature is being phased out—hidden and not activated on new instances but still supported for now. Users are encouraged to use Now Assist within Document Intelligence for extraction needs. The Document Intelligence Admin plugin is planned for deprecation in an upcoming release.

    Activation and Installation

    Document Intelligence must be installed by requesting it through the ServiceNow Store. The application depends on several plugins, including Document Intelligence, Predictive Intelligence, and the Document Intelligence UI component. Customers should refer to the ServiceNow Store for installation instructions and version history.

    Accessibility

    The Coral theme includes a dark mode option for web and mobile platforms, designed to improve user comfort and readability.

    Integration with Related ServiceNow Applications

    • Accounts Payable Operations: Automates extraction of invoice data from email attachments to streamline invoice record creation.
    • Customer Service Management (CSM): Extracts relevant data such as account numbers and addresses from emails and case attachments, enhancing case management.
    • Financial Services Operations: Supports automation of document processing workflows by extracting information accurately to the ServiceNow AI Platform.
    • Automation Center: Provides metrics to identify automation opportunities related to document processing using Document Intelligence.

    The ServiceNow® Document Intelligence application is an artificial intelligence (AI) solution that quickly and accurately categorizes and extracts information from documents. Document Intelligence was enhanced and updated in the Zurich release.

    Document Intelligence highlights for the Zurich release

    • Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

    See Document Intelligence for more information.

    Important:
    Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    New third-party AI model provider options available for all Now Assist applications
    Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Removed in this release

    The Document Intelligence application has been removed from the application navigator.

    Deprecations

    • Starting with Zurich release, the document extraction feature in Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see .
    • The Document Intelligence Admin (sn_docintel_admin) plugin is planned for deprecation in the B release.

    Activation information

    Install Document Intelligence by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see Install Document Intelligence.

    Accessibility information

    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

    Related ServiceNow applications and features

    Accounts Payable Operations
    Use Document Intelligence for ServiceNow® Accounts Payable Operations to extract information quickly and accurately from invoice documents that are received as attachments via email, as well as create invoice records in the Accounts Payable Operations application.
    Customer Service Management
    Use Document Intelligence for ServiceNow® Customer Service Management (CSM) to extract relevant information from email and case attachments, such as account numbers or customer addresses, and add that information to cases.
    Financial Services Operations
    Use Document Intelligence integrated with the digital workflows in the ServiceNow® Financial Services Operations applications to help your organization quickly automate document processing and accurately extract information from documents to the ServiceNow AI Platform.
    Automation Center
    Use Document Intelligence for ServiceNow® Automation Center to discover automation opportunities for document processing using DocIntel automation metrics.