Employee Service Management release notes Release version: Zurich Updated July 31, 2025 1 minute to readEmployee Service Management has new and updated features in the Zurich release HR Service Delivery release notesThe ServiceNow® HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. HR Service Delivery was enhanced and updated in the Zurich release.Contract Management Pro release notesThe ServiceNow® Contract Management Pro solution enables you to set up contract document templates, clauses, and clause variations, and to initiate contract and amendment requests. It also supports Now Assist driven contract analysis and metadata extraction, e-signatures, wet signatures, and external storage systems.Contract Management Pro was enhanced and updated in the Zurich release.Unified Employee Experience release notesThe Unified Employee Experience has new and updated applications and features in the Zurich release.Legal Service Delivery release notesThe ServiceNow® Legal Service Delivery streamlines legal operations by automating request intake, managing legal matters and investigations, and enabling secure collaboration across departments. Legal Service Delivery was enhanced and updated in the Zurich release.Now Assist for Workplace Service Delivery (WSD) release notesThe ServiceNow® Now Assist for Workplace Service Delivery (WSD) application enables workplace agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your workplace agents can review the chat and case context to propose resolutions quickly to your customers. Now Assist for WSD was enhanced and updated in the Zurich release.
Employee Service Management release notes Release version: Zurich Updated July 31, 2025 1 minute to readEmployee Service Management has new and updated features in the Zurich release HR Service Delivery release notesThe ServiceNow® HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. HR Service Delivery was enhanced and updated in the Zurich release.Contract Management Pro release notesThe ServiceNow® Contract Management Pro solution enables you to set up contract document templates, clauses, and clause variations, and to initiate contract and amendment requests. It also supports Now Assist driven contract analysis and metadata extraction, e-signatures, wet signatures, and external storage systems.Contract Management Pro was enhanced and updated in the Zurich release.Unified Employee Experience release notesThe Unified Employee Experience has new and updated applications and features in the Zurich release.Legal Service Delivery release notesThe ServiceNow® Legal Service Delivery streamlines legal operations by automating request intake, managing legal matters and investigations, and enabling secure collaboration across departments. Legal Service Delivery was enhanced and updated in the Zurich release.Now Assist for Workplace Service Delivery (WSD) release notesThe ServiceNow® Now Assist for Workplace Service Delivery (WSD) application enables workplace agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your workplace agents can review the chat and case context to propose resolutions quickly to your customers. Now Assist for WSD was enhanced and updated in the Zurich release.