Goal Framework release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Goal Framework release notes

    The ServiceNow® Goal Framework application enables businesses to create goals, set targets, and evaluate progress to accomplish organizational plans and drive business outcomes. The Zurich release introduces enhancements and updates that improve goal categorization, role capabilities, and user interface experience.

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    Key Features

    • Integration with AI Control Tower: Strategic priorities and goals can now be categorized as Artificial Intelligence using the Type field for strategic priorities and Category field for goals. This enables tracking and monitoring of AI-related goals and strategy progress directly from the AI Control Tower workspace.
    • Role Enhancements: Users with the sngf.goaladmin role can edit any goal or target regardless of ownership or contribution, providing greater flexibility in goal management.
    • UI Improvements: The Coral theme is now the default for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme offers a fresh, brand-neutral look with optional dark mode for web and mobile, enhancing user experience.
    • Active Goals Display: By default, only active goals (those with the Active field set to true) appear in Goal and Parent goal reference fields across all applicable tables, streamlining goal selection and relationship creation.

    Activation and Availability

    The Goal Framework application is available through the ServiceNow Store. Customers must request installation from the store to enable the application in their environment.

    Related Applications and Integration

    • AI Control Tower: Enables tracking and monitoring of AI-categorized goals and strategies using Goal Framework data.
    • Strategic Planning: Goal Framework supports goal creation, target setting, and progress evaluation to drive organizational plans within the Strategic Planning application.
    • Goal Framework for Strategic Portfolio Management (SPM): Extends Goal Framework capabilities to automate actual value tracking of targets for defined goals.
    • Project Portfolio Management: Works alongside Goal Framework to create goal relationships with Project, Demand work items, and Program strategic items, supporting project and portfolio alignment with strategic goals.

    The ServiceNow® Goal Framework application enables your business to create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes. Goal Framework was enhanced and updated in the Zurich release.

    Goal Framework highlights for the Zurich release

    • Categorize your strategic priorities and goals as Artificial Intelligence to track and monitor their progress from the AI Control Tower workspace.
    • View only active goals in reference fields when creating a goal relationship or defining a parent goal.

    See Goal Framework for more information.

    Important:
    Goal Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Goal Framework and AI Control Tower
    Categorize your strategic priorities and goals as Artificial Intelligence to track and monitor strategy progress from the AI Control Tower workspace.

    Use the Type field for strategic priorities and the Category field for goals to classify them as Artificial Intelligence and monitor their progress in the AI Control Tower workspace.

    Role enhancements
    With the sn_gf.goal_admin role, you can edit any goal and target as needed, even when you aren’t the owner or contributor of a goal or target.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Changed in this release

    Active goals
    By default, only active goals—those goals with the Active field set to true—are displayed in the Goal and Parent goal reference fields across all applicable tables.

    Activation information

    Install Goal Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    AI Control Tower
    ServiceNow AI Control Tower enables you to track and monitor all your strategies and goals that are categorized as Artificial Intelligence using the Goal Framework application.
    Goal management in Strategic Planning

    Use the Goal Framework application in the ServiceNow® Strategic Planning application to create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes.

    Goal Framework for SPM

    Use the ServiceNow® Goal Framework for Strategic Portfolio Management (SPM) application to automate the actual value of your targets for the goals that are defined using Goal Framework. The Goal Framework for SPM application is an extension to the Goal Framework application.

    Project Portfolio Management

    ServiceNow® Project Portfolio Management provides a simplified, team-oriented approach to managing project portfolios and IT development by combining several individual applications. In combination with the Goal Framework application, you can create a goal relationship with the Project and Demand work items and the Program strategic item.