HR Service Delivery integration with First Advantage service release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The ServiceNow® HR Service Delivery integration with First Advantage service application uses SOAP services to request background checks through the First Advantage service. This application is no longer supported starting with the Zurich release.

    Deprecations

    Starting with Zurich release, HR Service Delivery integration with First Advantage service is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.