Mastercard Spoke release notes
Summarize
Summary of Mastercard Spoke Release Notes
The ServiceNow® Mastercard Spoke application is designed to facilitate integration with Mastercard's Mastercom API Suite and Extended APIs, allowing organizations to effectively manage the card dispute lifecycle, including pre-arbitration and arbitration case filings. The Zurich release introduces key enhancements to streamline these processes.
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Key Features
- Case Filing Management: Dispute agents can now file pre-arbitration and arbitration cases directly through the Mastercard API, improving efficiency in handling disputes.
- New Actions: The release includes several new actions such as creating case requests, looking up case documents, and managing chargebacks, enabling a more comprehensive dispute management experience.
- User Interface Enhancements: The default Coral theme provides a modern look with a dark theme option available, improving user experience and accessibility.
- Integration Hub: Enhancements allow for automation of integration tasks within ServiceNow® Workflow Studio, facilitating custom integrations and enabling specific actions for Financial Services Operations applications.
Key Outcomes
With the Zurich release, organizations can expect faster deployment and reduced development efforts due to the predefined Mastercom Extended spoke. Real-time data exchange and embedded workflows enhance dispute management for agents, ultimately improving the efficiency of the card dispute lifecycle.
The ServiceNow® Mastercard Spoke application enables seamless integration with Mastercard’s Mastercom API Suite and Mastercom Extended APIs, enabling organizations to manage the full card dispute life-cycle, including pre-arbitration and arbitration case filings. Mastercard Spoke was enhanced and updated in the Zurich release.
Mastercard Spoke highlights for the Zurich release
- File pre-arbitration and arbitration cases directly through Mastercard’s API.
- Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently.
- Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows.
- Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment.
See Mastercard Spoke for more information.
New feature in the Zurich release
- Pre-arbitration and arbitration case filing
- Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions.New Mastercard Spoke actions include:
Table 1. Mastercard Spoke Category Spoke actions Mastercom Case Filing Management - Create Case Request Builder
- Create Case Response Parser
- Look up Case Documents Request Builder
- Look up Case Documents Response Parser
- Look up Cases Status
- Take Action on Case
- Look up List of Claims
Mastercom Chargeback Management - Look up Chargeback Documents Request Builder
- Look up Chargeback Documents Response Parser
Health Check Look up API Suite Health
UI Changes
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
Accessibility information
- Dark theme
- The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.