Now Assist Skill Kit release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 5 minutes to read
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    Summary of Now Assist Skill Kit Release Notes - Zurich Release

    The Now Assist Skill Kit enables AI developers to create and customize generative AI skills within the ServiceNow platform. The Zurich release introduces significant enhancements that improve flexibility, control, and integration capabilities for AI-powered workflows.

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    Key Features

    • Labeling Workflows: Annotate UI templates using labeling projects to create ground truth data for AI training, enhancing data accuracy and model performance.
    • Structured Output: Constrain AI responses to predefined JSON schemas to ensure consistent parsing and reduce ambiguity in automation workflows.
    • Multi-table Synthetic Data Generation: Generate related records across multiple tables in one operation with maintained foreign key integrity, simplifying data preparation.
    • Custom Model Creation and Control: Bring your own AI models, keep data in your environment, fine-tune models, and manage deployment with new third-party AI provider options including Google Gemini and AWS Claude.
    • AI Control Tower Integration: Enhance oversight and compliance through formal approval flows for custom large language models (LLMs).
    • Skill Deployment via UI Builder: Deploy custom AI skills using UI Builder for seamless integration into your ServiceNow applications.
    • Custom Data Generator and AI-assisted Ground Truth: Create synthetic datasets tailored to your needs and leverage AI assistance in ground truth creation.
    • Improved Role Management: The admin role is now segmented into task-specific roles, including a dedicated admin role for custom LLM management.
    • Usage Measurement Update: Transition from a 365-day look-back to a burn-down model aligned with contract anniversary dates for accurate usage tracking.

    Activation and Availability

    Now Assist Skill Kit features are activated by installing the relevant Now Assist plugins from the ServiceNow Store. Plugins are available for a broad range of ServiceNow domains including ITSM, CSM, HRSD, FSM, and more, enabling tailored AI skill deployment across your enterprise.

    Browser and Localization Support

    Now Assist supports modern browsers such as Google Chrome and Microsoft Edge but does not support Microsoft Internet Explorer. Dynamic Translation is available to localize text dynamically within applications and chat windows.

    Related ServiceNow Applications

    • AI Search: Provides enhanced search capabilities within portals and virtual agents.
    • Document Intelligence: Automates data extraction from documents for integration into workflows.
    • Dynamic Translation: Enables seamless localization of UI and chat content.
    • Generative AI Controller: Integrates third-party LLMs into workflows for advanced AI capabilities.
    • Knowledge Management: Facilitates information sharing and self-service support.
    • Now Assist in Virtual Agent: Enhances conversational AI experiences using generative AI skills.

    The ServiceNow® Now Assist Skill Kit application enables AI developers to create custom skills and to have greater flexibility with the generative AI capabilities of Now Assist. Now Assist Skill Kit was enhanced and updated in the Zurich release.

    Now Assist Skill Kit highlights for the Zurich release

    Zurich Patch 7
    • Use labeling workflows to annotate UI templates.
    • Use structured output to constrain AI responses to predefined JSON schemas.
    • Improve overisght and compliance with AI Control Tower integration with your custom large language model.
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • Create a custom model to meet your specific needs and control behavior.
    • Customize ServiceNow skills by modifying the prompt, inputs, and providers.
    Zurich Patch 1
    • Set up a security access control list to verify user authentication for Now Assist Skill Kit.
    • Use Document Intelligence as a tool when you create a skill.
    • Use UI Builder to deploy custom skills.
    • Use a custom data generator to create synthetic datasets.

    See Now Assist Skill Kit for more information.

    Important:
    Now Assist Skill Kit is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Zurich Patch 7
    LabellingUse labeling workflows to annotate UI templates
    Use the labeling framework to create and manage ground truth data. Published data collections can now be turned into labeling projects. Each record becomes a task assigned to labelers who annotate using pre-configured UI templates
    sStructured output support for AI responses
    Enables consistent parsing in agentic workflows and reduces ambiguity in downstream automation.
    Use multi-table data generatorNew multi-table synthetic data generation option
    You can generate related records across multiple tables in a single operation. You no longer need to generate each table separately and manually link records. Define your table relationships, set the cardinality and Now Assist Data Kit generates coherent, referentially linked records across all tables in one pass, with foreign key integrity maintained automatically. 
    Create a modelAI Control Tower integration with custom LLMs.
    Improve oversight and compliance for AI deployments with formal approval flows for custom models.
    Now Assist Skill Kit rolesUpdate to the abilities of the admin role
    The sn_skill_builder.admin role is now broken into smaller, task-specific roles, including a custom LLM-specific admin role.
    Zurich Patch 4
    Create a model
    When you bring your own model you can keep data in your own environment and fine-tune it to meet your specific needs.
    New third-party AI model provider options available for all Now Assist applications
    Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
    New skill deployment option
    Deploy skills using UI Builder.
    Choose a language for data generation
    When you create synthetic data, you can select what language you want to receive the data in.
    AI-assisted ground truth
    Use AI to assist creating ground truth for your data.
    Import data with a CSV file
    Import data from a CSV file to create a dataset.
    Create a custom data generator
    Create and use a custom data generator to create synthetic data.

    Changed in this release

    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

    Activation information

    Now Assist features are available with activation of any Now Assist plugins from ServiceNow Store. The following plugins are available:

    Browser requirements

    Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.

    Localization information

    Now Assist supports Dynamic Translation for Zurich.

    Related ServiceNow applications and features

    AI Search
    The ServiceNow® AI Search application provides a consumer-grade search engine for Service Portal, Now Mobile, and Virtual Agent. Intelligent query features help you quickly find the answers that you need.
    Document Intelligence
    The ServiceNow®Document Intelligence (DocIntel) application is an artificial intelligence (AI) solution that enables any organization to automate and accelerate the process of extracting data from documents. That data can easily be integrated into larger automation workflows to save time and resources.
    Dynamic Translation
    The ServiceNow® Dynamic Translation application enables you to dynamically translate text entered in an application or in a chat window for a seamless localization experience.
    Generative AI Controller
    The ServiceNow® Generative AI Controller lets you integrate third-party large language models (LLMs) with your workflows.
    Knowledge Management
    The ServiceNow® Knowledge Management application enables the sharing of information in the Knowledge Base. The Knowledge Base contains articles that provide users with information such as self-help, troubleshooting, and task resolution.
    Now Assist in Virtual Agent
    Use generative AI skills in your conversational experiences. Now Assist in Virtual Agent uses large language models (LLMs) to create a natural-language conversational experience that can improve the success of your self-service workflows.