Browser requirements for all Zurich features and products

  • Release version: Zurich
  • Updated June 10, 2026
  • 3 minutes to read

    • Cumulative release notes summary on browser requirements for Zurich features and products.

    Several products have specific browser requirements. Review this information to ensure you are using the correct browsers and browser versions.
    Application or feature Details
    AI Desktop Actions

    Now Assist AI agents support various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents aren't supported in Internet Explorer.

    AI Search

    AI Search doesn’t support Internet Explorer.

    Advanced Work Assignment (AWA)

    Advanced Work Assignment doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support.

    Agent experience for CSM

    ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Automated Test Framework

    Automated Test Framework supports running tests only from desktop browsers. You can't run tests or test suites from tablets, mobile browsers, or the mobile UI. Some desktop browsers require additional configuration. For more information, see Browser recommendations for Automated Test Framework.

    Automated Test Framework offers limited support for test design on tablets. You can't add new custom UI test steps from tablets because tablets can't retrieve components. Review any existing custom UI test steps that were added from a desktop browser instead.

    Business Continuity Management
    Business Continuity Management requires the following browsers:
    • Google Chrome
    • Firefox and Firefox Extended Support Release (ESR)
    • Microsoft Edge Chromium
    • Safari 12.0 and later versions
    Case management for CSM

    ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Configurable Workspace

    Configurable Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in Browser support.

    Data Management for CSM

    Starting with the Zurich release, data management for Customer Service Management doesn't support mobile devices and Internet Explorer. For more information, see Browser support.

    Digital End-User Experience

    Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see Enable DEX browser extension.

    Employee Center

    The Browser Extension for Employee Center is only available with Google Chrome or Microsoft Edge browsers.

    Intelligence for CSM

    ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Legal Hold Notification

    The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.

    Manufacturing Commercial Operations

    ServiceNow workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Next Experience

    The Zurich release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported.

    Next Experience Developer (NED) Tools

    Next Experience Developer Tools requires Google Chrome.

    Now Assist

    Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Internet Explorer.

    Now Assist AI agents

    Now Assist AI agents support various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents aren't supported in Internet Explorer.

    Now Assist Skill Kit

    Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.

    Now Assist for Legal Service Delivery (LSD)

    The Now Assist for Legal Service Delivery (LSD) application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.

    Now Assist for Order Management

    Starting with the Zurich release, RMA Case Management for Sales Customer Relationship Management doesn't support mobile devices and Internet Explorer. For more information, see Browser support.

    Now Assist in Contract Management

    Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer.

    Now Assist in Virtual Agent

    Now Assist in Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see Browser support.

    Operational Resilience
    Operational Resilience requires the following browsers:
    • Google Chrome
    • Firefox and Firefox Extended Support Release (ESR)
    • Microsoft Edge Chromium
    • Safari 12.0 and later versions
    Policy and Compliance Management
    Policy and Compliance Management supports the latest public release and the two preceding versions of the following web browsers:
    • Google Chrome
    • Firefox and Firefox Extended Support Release (ESR)
    • Microsoft Edge Chromium
    • Safari 12.0 and later versions
    RPA Hub

    ServiceNow workspaces don’t support mobile devices. For more information about the list of supported browsers, see Browser support.

    Return Merchandise Authorization

    Starting with the Zurich release, RMA Case Management for Sales Customer Relationship Management doesn't support mobile devices and Internet Explorer. For more information, see Browser support.

    Self-service and omnichannel engagement for CSM

    Internet Explorer isn't supported. For more information, see Browser support.

    Table Builder

    Internet Explorer isn’t supported.

    UI Builder

    Internet Explorer isn't supported for UI Builder.