Removed features and products in Zurich

  • Release version: Zurich
  • Updated June 10, 2026
  • 2 minutes to read
  • Cumulative release notes summary on features that were removed from Zurich features and products.

    Some features were removed as part of Zurich product updates.
    Application or feature Details
    Advanced Risk

    To enhance the Risk Workspace home page load performance and reduce latency, the Tasks widget has been removed from the home page.

    Alumni Center
    The following system properties are removed and the existing configured values are copied to the alumni common configuration UI.
    • Email property - sn_asc.self_registration.personal.email.domains
    • Deleted properties - sn_asc.import.default.state, sn_asc.import.user_name.max.tries, sn_asc.import.alumni.suffix
    Classic Workflow
    • Removed the legacy workflows created and published by ServiceNow, Inc. for new customers who start on the Zurich release.
    • Retained the legacy workflows created and published by ServiceNow, Inc. for customers who upgraded from versions prior to the Zurich release.
    Configurable Workspace
    • The List, List - Simple, and List - Related components are no longer available in UI Builder are replaced by the Record List component bundle.
    • The Condition Builder component is no longer available in UI Builder and is replaced by the Predicate Builder component for all list types.
    Configuration Management Database (CMDB)
    • Common Service Data Model no longer provides Design as a value for the Operational status attribute in CIs.
    Digital End-User Experience
    • Removed the Impacted users and Active users cards from the landing page.
    • Removed the Users page.
    • Removed the Users list page.
    • Removed the Users and Devices filters from the Devices page.
    Document Intelligence

    The Document Intelligence application has been removed from the application navigator.

    Impact

    The Jumpstart Your Document Intelligence Accelerator has been removed.

    Instance Data Replication
    • The Key Management Service test has been removed from the IDR Diagnostics page.
    • The VAULT Service Status test has been removed from the IDR Diagnostics page.
    Now Assist for Creator
    Zurich Patch 6
    • Spoke generation has been removed from Now Assist for Creator. See the ServiceNow Store website for additional information.
    Zurich Patch 4
    • Starting with version 28.4.3 of Now Assist for Creator, the now.assist.creator role has been removed as a required role for using most Now Assist for Creator skills and agents. Some skills and agents might have additional role requirements. See the Now Assist for Creator product documentation for more information.
    Now Assist in Document Intelligence
    • The Document extraction skill has been removed from the list of Platform skills in the Now Assist Admin console.
    • The Document Q&A skill has been removed from the list of Platform skills in the Now Assist Admin console.
    Operational Technology Manager
    • The New button was removed from the following related lists for users with read-only access to a site:
      • Network Adapters
      • Memory Modules
      • Software Installed
      • IP Addresses
    ServiceNow AI Platform core feature
    • The glide.script.use.sandbox system property has been removed. The script sandbox is enabled by default.
    • Dynamic groups have been removed. Instead, use dynamic attributes in dynamic categories to simplify administration and improve the dynamic schema user experience.
    ServiceNow SDK
    Skills Foundation
    • The LinkedIn Parsing capability is not supported because it is based on ML models.
    • The skills ontology, which contained skill structure with categories and definition, is no longer provided. Supply your own skills data and import it into the Skills Foundation application.
    • Legacy Data Science algorithms from Talent Development applications.
    Upgrade Console
    • Removed the Ready your environment step in the pre-upgrade activities on a production instance.