Visa Spoke release notes

  • Release version: Zurich
  • Updated September 14, 2025
  • 2 minutes to read
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    Summary of Visa Spoke Release Notes

    The ServiceNow® Visa Spoke application connects the ServiceNow AI Platform with Visa's Resolve Online (VROL) API suite and Visa Stop Payment Service (VSPS) APIs, facilitating access to Visa card, payment, and dispute resolution services. The Zurich release includes enhancements and updates to the Visa Spoke application.

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    Key Features

    • VROL Updates: The release incorporates changes from Visa Resolve Online (VROL) version 25.2, impacting various Visa Spoke actions.
    • UI Changes: The default theme is now Coral, which offers a modern look with a dark theme option for improved readability.

    Changed in this Release

    • Updated actions to align with VROL version 25.2, including:
      • Submit Dispute Questionnaire
      • Hypersearch Request Builder
      • Hypersearch Response Parser
      • Create Dispute Pre-Arbitration Request Builder
      • Create Dispute Pre-Arbitration Response Parser
      • Look up Dispute Response Details and corresponding Request and Response Parsers
      • Look up Dispute Pre-Arbitration Details and corresponding Request and Response Parsers
      • Look up Dispute Details and corresponding Request and Response Parsers

    Activation Information

    To install Visa Spoke, request it through the ServiceNow Store. For cumulative release notes and additional applications, refer to the ServiceNow Store version history.

    Accessibility Information

    The Coral theme now includes a dark mode option for web and mobile experiences, aimed at reducing eye strain and enhancing readability.

    Related ServiceNow Applications and Features

    • Integration Hub: Automates integration tasks using ServiceNow components within Workflow Studio.
    • Integration Hub Spokes: Activate specific spokes to enrich the Workflow Studio experience with prebuilt flows and actions.
    • Integrating with Spokes: Enables flow designers to provide specific actions for ServiceNow® Financial Services Operations (FSO) applications within Workflow Studio.

    The ServiceNow® Visa Spoke application enables the ServiceNow AI Platform to connect with the Visa Resolve Online (VROL) API suite and Visa Stop Payment Service (VSPS) APIs, providing seamless access to Visa card, payment, and dispute resolution services. Visa Spoke was enhanced and updated in the Zurich release.

    Visa Spoke highlights for the Zurich release

    Apply Visa Resolve Online (VROL) release 25.2 revision changes to some Visa Spoke actions.

    See Visa Spoke for more information.

    UI Changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
    Important:
    Visa Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Changed in this release

    Visa Resolve Online (VROL) version 25.2 updates
    Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.2 revision changes:
    • Submit Dispute Questionnaire
    • Hypersearch Request Builder
    • Hypersearch Response Parser
    • Create Dispute Pre-Arbitration Request Builder
    • Create Dispute Pre-Arbitration Response Parser
    • Look up Dispute Response Details Request Builder
    • Look up Dispute Response Details Response Parser
    • Look up Dispute Pre-Arbitration Response Details Request Builder
    • Look up Dispute Pre-Arbitration Response Details Response Parser
    • Look up Dispute Pre-Arbitration Details Request Builder
    • Look up Dispute Pre-Arbitration Details Response Parser
    • Look up Dispute Details Request Builder
    • Look up Dispute Details Response Parser

    Activation information

    Install Visa Spoke by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Accessibility information

    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

    Related ServiceNow applications and features

    Integration Hub
    Automate integration tasks by using ServiceNow components for ServiceNow® Workflow Studio, or develop custom integrations.
    Integration Hub spokes
    Activate spokes to enhance your Workflow Studio experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation.
    Integrating with spokes
    Integrate spokes with ServiceNow® Financial Services Operations (FSO) applications to enable flow designers to provide specific actions within Workflow Studio for those applications.