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hours saved every year
employees successfully onboarded in one day
of issues identified and addressed proactively
improvement in internal IT Service Desk deflection rate
customer support calls deflected annually
in the Building and Managing AI Agents Use Case
Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms
Gartner® Magic Quadrant™ Reports
Forrester Wave™ Reports Q1, Q2, Q3 2025, Q1, Q2, Q4 2024, and Q4 2023
Gartner, Inc., Magic Quadrant for AI Applications in IT Service Management, Chris Matchett, Ankita Hundal, Rich Doheny, 2 September 2025
Gartner, Inc., Critical Capabilities for Enterprise Low-Code Application Platforms, Akash Jain, Kyle Davis, Oleksandr Matvitskyy, Adrian Leow, 28 July 2025
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Kyle Davis, Akash Jain, Adrian Leow, 30 July 2025
Gartner, Magic Quadrant for CRM Customer Engagement Center, Pri Rathnayke, Wynn White, Drew Kraus, 11 December 2024
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner document is available upon request from ServiceNow. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
The Forrester Wave™: Digital Process Automation, Q3 2025
The Forrester Wave™: Unified Vulnerability Management Solutions, Q3 2025
The Forrester Wave™: Low-Code Platforms for Professional Developers, Q2 2025
The Forrester Wave™: Value Stream Management Solutions, Q2 2025
The Forrester Wave™: Software Asset Management Solutions, Q1 2025
The Forrester Wave™: Task-Centric Automation Software, Q4 2024
The Forrester Wave™: P&C Claims Management Systems, Q2 2024
The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024
The Forrester Wave™: Customer Service Solutions, Q1 2024
The Forrester Wave™: Third-Party Risk Management Platforms, Q1 2024
The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q4 2023
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about our objectivity here.
Gartner, Inc., Critical Capabilities for Enterprise Low-Code Application Platforms, Akash Jain, Kyle Davis, Oleksandr Matvitskyy, Adrian Leow, 28 July 2025
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Kyle Davis, Akash Jain, Adrian Leow, 30 July 2025
Gartner, Magic Quadrant for CRM Customer Engagement Center, Pri Rathnayke, Wynn White, Drew Kraus, 11 December 2024
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner document is available upon request from ServiceNow. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
The Forrester Wave™: Digital Process Automation, Q3 2025
The Forrester Wave™: Unified Vulnerability Management Solutions, Q3 2025
The Forrester Wave™: Low-Code Platforms for Professional Developers, Q2 2025
The Forrester Wave™: Value Stream Management Solutions, Q2 2025
The Forrester Wave™: Software Asset Management Solutions, Q1 2025
The Forrester Wave™: Task-Centric Automation Software, Q4 2024
The Forrester Wave™: P&C Claims Management Systems, Q2 2024
The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024
The Forrester Wave™: Customer Service Solutions, Q1 2024
The Forrester Wave™: Third-Party Risk Management Platforms, Q1 2024
The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q4 2023
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about our objectivity here.
and innovations
Here’s the roadmap to navigate the AI-work crossroads. Discover the new AI skills you’ll need, where job growth will soar, and ways to future-proof your career in an AI-enabled world.