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General Trends Report

Customers have less and less patience for poor service. However, the reality is that businesses are not meeting expectations for speed. As a result, customer loyalty is weakening, pushing consumers to switch brands.

Find and fix issues before customers know they exist

Financial Services Report

Changing economic conditions have come with changing customer expectations and the quality of customer service in financial services organisations is falling short.

Customer Stories

The ServiceNow platform empowers us to be more proactive with customers, ensuring a consistent customer experience.

Isi Kioa
Head of Support and Customer Experience, BetMakers

You’re in good company

See how organisations like yours are turning to ServiceNow to solve their business challenges.

Financial Services

Lloyds Banking Group adopts data-driven payment operations

Using the ServiceNow platform, Lloyds Banking Group automated and transformed payment processes in 12 weeks.

Public Safety

NSW RFS improves recruiting for disaster response

See how RFS can see the status of over 10,000 firefighter applications, from submission to acceptance.


Transforming procurement for buyers and sellers

With its new digital procurement portal, DTA shortened the quote request process from weeks to two days or less.


2023 – The year of positive customer reviews

Hear Eric Swift, Managing Director, ANZ ServiceNow, demonstrate how 2023 will be the year of positive customer reviews.

Three ways Australia can elevate government customer experience

See how the public sector called the worst-performing in customer experience can turn things around.

Forrester Consulting: Customer Experience (CX) In The Financial Services Industry (FSI)

A/NZ Results From The October 2022 Thought Leadership Paper, “How Unified Operations Can Unlock the Full Power of Customer Experience (CX) And Deliver Efficiency”

Australian Cyber Resilience: How to keep your customers from leaving

Read about how the increasing frequency and cost of hacks across industries in Australia has made cyber resilience a top priority.

When great customer service meets AI (in Australia!)

Here about the rising popularity of AI and how it is being used to improve customer experience.


ServiceNow Event

Knowledge 2023

Can’t-miss keynotes or must-see demos? Shake hands with experts or hands-on training? Say YES to Knowledge 2023 in Las Vegas, May 14-18.