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Take action with autonomous AI agents that work for you.
Transform service management for productivity and ROI.
Empower self-service, boost agent productivity and speed up resolution.
Deliver proactive digital operations with AIOps.
Give employees instant answers, guidance and fast issue resolution.
Gain insights to move from strategy to business outcomes.
Improve technology use and spend over the IT asset lifecycle.
Connect anything to the ServiceNow AI Platform.
Defend against security threats and attacks.
Reduce field service costs and improve efficiency.
Deliver unique, intelligent workflows quickly and safely.
Get long-term adoption guidance and support with a tailored success plan.
Connect and automate workflows across the enterprise with a single AI platform for business transformation.
Put AI to work across your business with our single, intelligent platform.
Power all your workflows, AI and analytics with real-time access to data from any source.
Automate workflows to lower costs and raise productivity.
Protect sensitive data and increase security, privacy and compliance across the enterprise.
Deploy, automate and scale with trusted and flexible cloud-based infrastructure options built to make work flow.
Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.
Connect strategy, governance, management and performance for all your AI across the enterprise.
Do more with the ServiceNow AI Platform. Find hundreds of certified, ready-to-use applications.
Rely on ServiceNow for AI that's human-centred, inclusive, transparent and accountable.
Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)
Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)
See how to simplify the way workflows are built and custom code is developed. (4:30)
Build a bridge between business processes and IT architecture.
Predict, prevent and resolve incidents proactively from a single workspace.
Automate cloud governance for better compliance, security and costs.
Protect your OT environment and improve uptime.
Control costs and minimise risks across the IT asset lifecycle.
Deliver proactive digital operations with AIOps.
Transform service management to boost productivity and maximise ROI.
Gain insights to detect and respond to changes in cloud-native apps.
Gain insights to move from strategy to business outcomes.
Empower self-service, boost agent productivity and speed up resolution.
Optimise scheduling, empower technicians and reduce unneeded visits.
Accelerate the lead-to-cash cycle and boost revenue.
Use AI to simplify and accelerate sales across all channels.
Provide resilient financial services operations for enhanced experiences
Create consumer-grade healthcare experiences and improve operational performance.
Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.
Grow revenue with AI-powered experiences across sales, fulfilment and services.
Modernise and speed up the delivery of government services.
Unlock growth with AI-powered experiences across customer service and network operations.
Promote speed and growth for your XaaS business with AI-powered experiences.
Mount an effective defence against security threats and attacks.
Respond fast to evolving threats while optimising security operations.
Identify, prioritise and remediate vulnerabilities across the business.
Gain advanced threat hunting, modelling and analysis on the Now Platform.
Make risk-informed decisions while improving efficiency and resilience.
Reduce third-party risk while improving resilience and compliance.
Manage the security of enterprise assets on premises and in the cloud.
Manage data privacy in real time as part of a holistic enterprise risk programme.
Give employees instant answers, guidance and fast issue resolution.
Make AI and skills-driven talent planning and development decisions.
Modernise operations to make faster decisions and grow productivity.
Automate desk bookings, manage facilities and optimise operations.
Put your automotive operations in overdrive with a single AI platform.
Future-proof your bank with one AI platform.
Power your product growth and efficiency with a single AI platform.
Fuel efficiency, reduce costs and deliver quality care with a single AI platform.
Be the trusted carrier of choice with one AI platform.
Accelerate innovation, in and out of the lab, with one AI-powered platform.
Drive manufacturing efficiency with one AI platform.
Learn how to do more with less while making your nonprofit organisation more agile and effective.
Deliver secure experiences for civilian, defence and intelligence IT workflows.
Enhance retail experiences with AI-powered insights on a single AI platform.
Reimagine your XaaS lifecycle with a single AI platform.
Grow revenue, automate operations and manage infrastructure on one AI platform.
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Explore ways to streamline operations, engage citizens and empower employees.
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BT builds trust with millions of customers using ServiceNow's AI platform for business transformation
Deliver IT services to your users all through a single cloud-based platform.
Provide customers with the ability to communicate and receive support through multiple channels.
Get visibility into infrastructure and services, prevent outages and expand operational agility.
Automate processes and develop, run and manage applications.
Use AI-based tools to prioritise and automate routine tasks, detect incidents and surface insights.
Automate business processes, streamline app development and manage digital infrastructure.
Deliver exceptional service, empower customers and enhance their experience.
Streamline IT service delivery, boost productivity, resolve issues and enhance user satisfaction.
Streamline onboarding, provide HR and IT support and empower employees with digital workflows.
Unify telecom operations and deliver proactive care with quality and availability for services.
Build an integrated risk program, enhance decision-making and improve performance with automation.
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Jonathan Chadwick has over 35 years of experience both in the US and the UK and has lived in Silicon Valley for 30 years. He has worked with some of the most significant technology companies and has a broad background in strategy, mergers and acquisitions, operational and financial management and has extensive team leadership experience.
He is currently a board member of, advisor to and investor in several public and private companies.
He is the Chair of the Audit Committees of Zoom Video Communications, Inc. (since 2017); of Confluent, Inc. (since 2019); and of Samsara, Inc. (since 2020), where he is also lead independent director. He also serves on the Board of ServiceNow, Inc. (since 2016) and of private companies Databricks (since 2020) and Notion (since 2022).
Jonathan previously served on the boards of Stripe (2018 to 2024); Cohesity (2018 to 2024); Cognizant Technology Solutions Inc. (2016 to 2019); F5 Networks, Inc. (2011 to 2019); Elastic, Inc. (2018 to 2023); and AppDynamics (2017).
He is the former Executive Vice President, Chief Operating Officer and Chief Financial Officer of VMware, the leader in data centre virtualisation solutions and cloud management. VMware employed 19,000 people in over 110 offices worldwide and enjoyed annual revenues of $7 billion when he was COO. His organisational responsibilities at VMware spanned Operations, Finance and Information Technology. He was employed by VMware between 2012 and 2016.
Previously, he had been Chief Financial Officer of Skype, a provider of Internet-based voice and video communication, since March 2011, and a Corporate Vice President of Microsoft Corporation since its acquisition of Skype in October 2011. Jonathan joined Skype from McAfee, an antivirus software and computer security company, where he was the Executive Vice President and Chief Financial Officer, prior to its acquisition by Intel Corporation. In this role he oversaw Finance, IT and Manufacturing.
From 1997 to 2010, he held various leadership roles at Cisco Systems, the leading networking equipment company, including Senior Vice President, CFO – Global Customer Markets, Senior Vice President, Corporate Controller and Principal Accounting Officer and Vice President of Corporate Finance and Planning. When he left Cisco in 2010, the company employed over 70,000 people and had annual sales of over $40 billion.
Jonathan previously spent almost a decade in public accounting, most recently working for Coopers & Lybrand. Jonathan qualified as a Chartered Accountant in England and holds an honours degree in electrical and electronic engineering from the University of Bath, UK. He lives with his wife and two children in California.