Empowering employees to deliver greater customer experiences

Transforming the experiences for its 40,000 US employees, not to mention its 200,000+ employees globally, is a key driver for KPMG's ongoing digital transformation. It's hours that drive value and revenue. The less time staff spend on middle- or back-office activities, the more time they're able to spend providing value to KPMG's customers.

KPMG has selected ServiceNow as a key component of its IT strategy. One of the key benefits to the organisation is the pre-built, out-of-the-box capabilities of the ServiceNow solutions. This, accompanied by the ease of integration between solutions, means that KPMG can accelerate deployment times and deliver value to employees faster.

Starting with IT Service Management, KPMG has since moved onto deploying Security Operations to manage and monitor vulnerabilities and implementing ServiceNow's Integrated Risk Management offering to better support regulated activities. KPMG has also deployed Legal Service Delivery to transform processes such as contract approvals.

Finally, KPMG sees huge potential in its use case for App Engine. The aim is to empower staff to have greater control over their work, with the ability to build low-code applications to improve processes or workflows that they own.