A focus on community

M&T is a community bank, delivering the capabilities of a big bank with the care and empathy of a locally focused institution. M&T offers advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust.

With a strategy focused on empowerment and enablement, the bank wants to allow its technology teams to drive change, informing leadership where technology can be used to make the biggest impact. Part of this empowerment is enabled by an extensive ServiceNow ecosystem. The bank’s ServiceNow journey began with a focus on modernising its IT services via IT Service Management. Security Operations and IT Operations Management were then added, allowing M&T to take a more preventative approach to IT incidents, identifying issues before they become a problem.

App Engine has allowed the business to create 30+ scoped applications for its business partners. And more recently, M&T has migrated to Financial Services Operations, providing an expansive portfolio of applications and business services that complement its customer service management solution.

ServiceNow Impact helps accelerate the implementation and deployment of M&T’s products. While the bank has gone through a period of growth, ServiceNow Impact has given the organisation the ability to keep pace with this change.