TMLabs is an Elite ServiceNow partner based in Australia. The company has one of the fastest growing ServiceNow practices in the region, but it still stays true to its roots as a boutique consultancy that differentiates itself through exceptional customer service and innovation.
TMLabs is an active and enthusiastic participant in the RiseUp with ServiceNow program, which is designed to open up career opportunities for disadvantaged and underrepresented groups in the ServiceNow ecosystem. They have hired multiple RiseUp with ServiceNow graduates who are now valued members of their team, and they continue to bring new recruits on board on a regular basis.
Why is TMLabs so committed to RiseUp with ServiceNow?
According to Sharmaine Lagman, Talent Acquisition Business Partner at TMLabs, “RiseUp with ServiceNow is a unique opportunity for us to tap into the next generation of talent to support our business growth. And it aligns with our values. By welcoming highly talented and ServiceNow-trained individuals to the tech industry, we’re not only doing the right thing but we’re also giving back to the community.”
Diversity and transferable skills create major business value
Sharmaine says, “Having people from diverse backgrounds strengthens our business and enhances our ability to serve our customers. It brings in perspectives that complement our existing staff and fosters a culture that’s open to different viewpoints. This focus on openness and diversity enables us to develop the best solutions for our customers. And individuals bring transferable skills that are incredibly valuable for us. For example, one person joined us with a background in teaching, which gave her natural empathy along with excellent communication and organizational skills. These qualities are invaluable to us, given our strong emphasis on exceptional customer service.”
Giving individuals the support they need to grow and contribute
For TMLabs, the secret to success with RiseUp with ServiceNow is to give individuals the support they need to grow. Sharmaine explains, “As a business, our first step is to review our pipeline and projects before onboarding new team members. We then create pathways that help new recruits build their skills. Fortunately, many of the folks coming from RiseUp with ServiceNow have already obtained their ServiceNow Certified System Administrator and Certified Application Developer certifications, giving them a significant head start. We also have a structured 12-month training program to ensure they are fully equipped, not only with technical skills but also with the ability to represent TMLabs effectively when collaborating with customers.”
Customers have been receptive and happy with the results
Sharmaine continues, “However, we don’t need to wait 12 months for them to contribute. As they develop their skills, they can handle various tasks behind the scenes, such as building demos and internal app innovations. We also pair them with experienced consultants on projects, providing mentorship while they deliver real value. Once they’re ready, we introduce them to customers and assign them specific deliverables that match their skill level. This approach works well. Individuals who have participated in RiseUp with ServiceNow programs present cost-effective solutions to the project resourcing mix, which customers have been receptive to. They’ve been pleased with the results.”
Doing the right thing for your business, your customers, and your community
Sharmaine sums it up by saying, “RiseUp with ServiceNow is a true game-changer for us. It has enabled us to establish a strong pipeline of talent with the potential to become our future leaders. The diverse experience and skills that RiseUp with ServiceNow graduates bring make us a stronger, more customer-focused organization. In addition, they offer a compelling alternative to offshore consultants. RiseUp with ServiceNow graduates are excellent communicators who understand the local market, industry, culture and operate within the local time zone, eliminating communication delays. They can also be onsite at customer locations, are eligible for security clearance and are mentored by onshore principal architects. I’d recommend RiseUp with ServiceNow to a ServiceNow partner or customer who is looking to expand their talent pool. By providing opportunities, we support our local economy and build a better community. It’s the right thing to do.”
To learn more about how RiseUp with ServiceNow can provide solutions to your talent and skilling questions, click here to connect today.