WorldVue delivers frictionless customer service with ServiceNow
Seamless end-to-end processes
Real-time customer access to updates
1
Platform for customer and employees alike

Delivering memorable customer experiences

Wherever guests gather in the hospitality industry, chances are WorldVue is helping to provide the entertainment. Formerly known as World Cinema before a rebrand in 2023, WorldVue is one of the leading providers of video, digital infrastructure, wireless connectivity and professional services to major hotel chains, managing 7,000 buildings and 900,000 rooms for diverse clients in North and South America, Europe, Asia and Australia.

"Everything we do is anchored in the needs of our customers," explains Chris Guthery, Vice President, Customer Operations. "We're guided all the time by our promise: We deliver. Every time. No exceptions. We want to be the go-to platform that designs, builds and supports the innovative property technologies that enhance the daily lives of guests, residents and employees."

To achieve its objectives, the organisation needed to deliver seamless customer experiences through automation, digital workflows and unprecedented transparency, giving its customers clear, consistent communications and fast time to resolution, at reduced cost.

By deploying ServiceNow Customer Service Management and Field Service Management in combination, WorldVue has consolidated all customer service inquiries and interventions onto a single platform. "We now have a seamless process from end-to-end," explains Guthery. "We can ensure that we are dispatching the right tech, with the right skills, with the right tools, to the right job."

ServiceNow is helping us to put ourselves in our customers' shoes. Chris Guthery Vice President, Customer Operations, WorldVue
Share this story Products Customer Service Management Field Service Management Customer Details Customer
WorldVue
Headquarters
Houston, Texas
Industry
Media and Technology
Employees
200
Field Service Management
Explore the solution that helps WorldVue deliver frictionless customer service
View Demo
Get started with ServiceNow
Ready to become a success story?
Let's chat
Recommended Stories View All Stories Delivering faster, better
NEC New Zealand transforms field service experiences
Read Story
Consistent customer experience
BetMakers enhances customer service excellence
Read Story
Exceeding customer expectations
Xerox embraces innovation to transform service delivery
Read Story