Article From Buzzwords to Business Value: AI That Works for India AI will transform business, but only if it empowers people. Ravi Venkatesan, ServiceNow's Senior Global Advisor and former Chairman of Microsoft India, urges leaders to prioritise workforce development, cultivate adaptability and create transition paths as roles evolve.
In this high-impact executive exchange, Ravi joins Ganesh Lakshminarayanan, GVP and MD, ServiceNow India & SAARC, to unpack how AI can move from hype to value, connecting data, clarifying business intent, and delivering enterprise-wide value.

Leaping Barriers to AI Adoption

AI can unlock massive value in complex industries, if it’s aimed at the right problems. Ganesh shares how a $100M logistics challenge in manufacturing can be solved by connecting siloed systems and orchestrating workflows through AI. The opportunity is real, but it demands foundational alignment.

Developing AI Skills with Purpose, Intent and Safety Nets

Ravi urges CXOs to lead with clarity of purpose, using AI to augment people, not just automate tasks. He outlines the leadership playbook: remove fear, upskill with intent, and build transition paths for evolving roles.

From Scarcity to Abundance: Transforming Indian Industry

India has digitised the front end, and now, the backend must follow. Ganesh and Ravi show how AI can modernize supply chains, factories, and public systems, creating leapfrog moments across sectors. The real opportunity? Scalable, workflow-driven transformation.

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