With one of the world’s fastest-growing economies, India is poised to shape the global business landscape through digitization, innovation–and collaboration. This ethos underpins ServiceNow EXECUTIVE CIRCLE, a platform for leaders to exchange vital insights and explore limitless business possibilities.

At a recent exclusive C-suite event held at The Westin Mumbai Powai Lake, the ServiceNow EXECUTIVE CIRCLE brought together senior Indian executives across functions–IT and beyond–to discuss how digital leaders can maximise AI’s potential to create transformational business opportunities.

The event featured a plenary session on Generative AI’s capabilities to totally reimagine how work gets done through accelerated productivity, agility, and innovation. Our esteemed guest from The Economist engaged decision-makers with insightful research findings on India’s digital capabilities, complemented by a strategic response delivered by our Chief Transformation Officers.

In a thought-provoking fireside chat, our illustrious guest from Deloitte, South Asia shared thoughts about how an industry-first strategy like that of ServiceNow puts the customer’s needs first. Instead of pushing what is readily available, it results in effective and tailor-made solutions. This customer-first thinking promotes mutual trust, credibility, and joint ownership of business challenges.

In addition, a symposium of distinguished industry experts and leaders from one of India’s leading banks convened for a vibrant panel discussion. Together, they explored the strategic maneuvers of digital leaders amid the ongoing era of reinvention.

The key takeaways from the session were:

• The C-suite must get tech-savvy to understand tech’s impact. To avoid costs and risks, all executives must adopt a unified approach that incorporates understanding of the technology they seek to leverage.
• Organizational identity must blend both digital and core values. This mix of values will be crucial to guiding cross-functional decision-making.
• Trust is central to digital value creation, particularly with AI. To earn this trust from both employees and customers, leaders need strong ethics and change management skills along with an understanding of how risk and culture inform transformation strategies.
• Organizations need problem-solvers more than programmers now that AI is reducing the barriers to app development. Strategic thinking and analytical creativity are what future workers need to remain in demand.

  
  ServiceNow EXECUTIVE CIRCLE in Mumbai was an inspirational and illuminating gathering that set the stage for forward-thinking leaders to activate and shape AI-driven business strategies. As Paula Parkes, our VP of Marketing for APAC & Japan, said, “When we collaborate, there is opportunity to transform every part of a business”.
  
  With AI and other radical new technologies promising to reach maturity in the year ahead, we roll into 2024 looking forward to leading together to make work better.