Elevate efficiency with ServiceNow's CSDM, streamlining your tech service info. Boost time-to-value with standardised data for seamless cross-enterprise workflows.
Common Services Data Model (CSDM) Realise the full value of your Now Platform investments with a prescriptive data model for service delivery across the enterprise. Get Ebook
Common Services Data Model Explore Platform Benefits Apps and Capabilities Resources Dig Deeper
What is ServiceNow CSDM? Built into every ServiceNow product, Common Services Data Model (CSDM) helps you standardise how your business manages information related to technology services. Using a CSDM can radically increase time-to-value with common data and capabilities for cross-enterprise workflows.
Benefits of CSDM Establish a single data model for enterprise workflows and extend consistency and accuracy. Raise the bar on service delivery across your business.
Elevate your service delivery Strengthen your accountability, visibility and user experiences. With consistent and reliable data provided by CSDM, increase accuracy and minimise duplication of tasks.
Unleash agility and innovation Improve continuously. Expand and scale the Now Platform, a single, trusted data foundation for end-to-end enterprise automation.
Enhance decision making Establish a prescriptive and extensible approach to service modelling and improving data quality. Gain deeper visibility to better understand relationships between service and application data across different domains.
Optimise your CMDB Connect technology assets to business outcomes with Configuration Management Database (CMDB), a standardised set of definitions that integrates application and service data across domains.
Explore related capabilities Service Mapping Map the relationships between IT components and business services in dynamic environments. Asset Management Core Oversee infrastructure, operations and field service assets to make more informed decisions. Configuration Management Database (CMDB) Track the dependencies and relationships of supported IT services to maintain continuity.
Resources See All Resources Ebooks Common Services Data Model (CSDM) Primer Now Platform Reference Guide Configuration Management and the CMDB 101 Primer Articles CSDM Community Article
Dig deeper What is CSDM? What is CMDB? What is IT Operations Management (ITOM)?
One platform to make work flow CSDM is a capability built into the Now Platform, the single cloud application platform that all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forward. Explore Platform  Watch Video (1:30)
Do more with CSDM Your ServiceNow products, powered by the Now Platform, work better together with CSDM. Discover solutions to help you create a powerhouse technology platform for your entire business. See Solutions
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