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Automation Discovery

Identify ways you can increase operational efficiency using ServiceNow® automation applications.

Benefits of Automation Discovery

Accelerate time to value

Discover out-of-the-box automation opportunities to maximise your ROI—fast.

Become more strategic

Give your IT agents more time to focus on key initiatives.

Operate more efficiently

Increase end-user productivity by making it easy for them to self-serve through automation.

Features of Automation Discovery

Identifying out-of-the-box automation opportunities

Incident analysis

Use AI to comb through past incidents and uncover up to 180 pre-defined automation opportunities.

Viewing incidents automation could have deflected

Deflection potential

See how many incidents could have been resolved using automation applications.

Estimating how much time you could save using automation

Time-saved projections

Use a dashboard widget to view potential work hours saved through automation.

Dashboard showing which groups are impacted positively

Deeper insights

Understand which business units or teams would benefit the most from implementing automation.

Automation Discovery is available with the Now Platform

How to get Automation Discovery

Automation Discovery is available with the Now Platform®. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business.

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