Our change management application enables increased deployment frequency, faster time to value and fewer related change failures.
Change Management Simplify, automate and accelerate change velocity using built-in AI, data-driven workflows and fit-for-purpose change models—for faster time to value. Get Data Sheet
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Benefits of Change Management Increase change velocity Accelerate change using dynamic approval policies and automated state transitions. Strengthen proficiency and accuracy Use the change success score to evaluate historical change performance and the probability of success. Integrate seamlessly with DevOps and SRE Allow developers to work on their tools and collaborate easily with SRE on the ServiceNow AI Platform. Use fit-for-purpose change models Unify and streamline change processes with change models suitable for a variety of use cases.
Features of Change Management Get White Paper Multimodal change Give change managers an easy way to tailor change activities and flows to specific use cases.  Change success score Use a numeric score to automate approvals for low-risk changes and evaluate probability of success. Change approval policies Help change teams balance velocity, stability, and compliance using individual change conditions. Risk intelligence Use machine learning similarity algorithms and classification to make data-driven risk predictions.
Additional Features Built-in risk assessment and calculation Evaluate risk through calculations and assessments combining top‑level CMDB data and user input. Conflict scheduling Avoid potential conflicts by selecting available dates and times from a consolidated view. Concurrent change management View planned changes, blackouts, and maintenance schedules using an interactive timeline calendar. Single system of record See configuration items and connected services. Understand the impact of changes and release plans. Guided setup Deploy Change Management in days with simple steps, embedded help, and visual status checks. CAB Workbench Run an efficient Change Advisory Board meeting to get guidance on proposed high-risk changes.
Resources See All Resources Solution Briefs ServiceNow® ITSM Overview Analyst Reports Gartner® AI Applications for IT Service Management Magic Quadrant™ The Forrester Wave™: Value Stream Management Solutions Case Studies AI Platform Powers Griffith University’s Drive for Service Excellence OCLC Uses Automation to Boost Its Competitive Edge Coca-Cola HBC Gains Visibility into Its Entire Project Universe
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Change Management is available with ITSM. Transform the impact, speed, and delivery of IT.

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You might also be interested in… DevOps Change Velocity Connect development tools to change management for automatic ticketing and approval. Video CTA Digital Product Release Speed time to market with automated readiness and 360º visibility into releases. Video CTA Incident Management Restore services faster with intelligent routing and built-in collaboration. Problem Management Identify the root cause of issues and proactively prevent future disruptions. Configuration Management Database (CMDB) Track the dependencies and relationships of supported IT services to maintain continuity.
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