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Service Catalog

Deliver products and services through a user-friendly interface. Empower employees and customers with self-service and faster request fulfilment.

Benefits of Service Catalog

Boost self-service

Let employees and customers request catalogue items such as service and product offerings on their own.

Increase operational efficiency

Speed service delivery and reduce costs with solid info, routing, process execution and automation. 

Gain real-time visibility

Give Service Catalog owners full insight into order volume, velocity and automation levels.

Accelerate time to value

Make IT-department catalogue development more consistent with a visual and guided building experience.

Features of Service Catalog

Provide single-portal access to IT and customer services

Centralised request portal

Give people access to any business service they need through a single, easy-to-use portal.

Explore the full catalog while on the go

Mobile-enabled browsing

Review the full catalogue of products and services, plus make and approve requests—all on the go.

Use Virtual Agent to access resources and information

Chatbot-embedded portals

Make it easy for requesters to get services they need, when they need them, using the Virtual Agent.

Let users easily create their own custom catalogs

Service catalog builder

Make products and services discoverable via self-service, with a visual, guided design experience.

Additional features

Drag-and-drop workflow

Make it easy for administrators to define a multi‑step process for fulfilling and approving requests.

Wish lists

Save catalogue items to your wish list and visit them later to complete the ordering process.

Automated test framework

Let catalogue administrators write automated tests to validate their catalogue items.

Service Catalog is available with the Now Platform

How to get Service Catalog

Service Catalog is available with the Now Platform®. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business.

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Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.

Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.