Anticipate, prevent, respond, and adapt to business disruptions with Operational Resilience Management. Better serve customers and increase productivity.
Operational Resilience Management Anticipate, prevent, respond, and adapt to business disruptions. Serve customers, deliver products, and protect your workforce—better. Read Brief
Operational Resilience Management Contact Sales Benefits Features Resources How to Buy Related Apps
Benefits of Operational Resilience Management Improve resilience and business results Minimise the likelihood, impact and recovery time of disasters, outages and security incidents. Increase productivity and scale Prioritise the most critical concerns using in-the-moment context about risk, threats and impact. Satisfy regulatory and executive scrutiny Oversee compliance and controls in real time with out-of-the-box risk frameworks and accelerators. Prevent and minimise operational disruptions Monitor risk and controls continuously across your critical business services.
Features of Operational Resilience Management Service risk management Define and prioritise metrics and dependencies for business service risks, controls, and tolerances. Continuous monitoring Get insights and oversee risks, controls, incidents, vulnerabilities, and issues in real time. Impact tolerance assessments Analyse the potential impact of disruptions on customers, employees, products and technology. Scenario analysis Assess the potential impact of events on business services, track actions, and improve efficiency.
Additional features Operational resilience workspace Contextualise risk and resilience activities across your organisation, all from one screen. 360-degree view Visualise process, technology, people, suppliers, and facilities dependencies and resilience metrics. Dynamic reporting Monitor progress and report on insights to show your organisation’s overall resilience. Cybersecurity contextualisation Integrate cybersecurity posture into your resilience management programme. Unified architecture, single data model Develop a comprehensive, organisation-wide resilience management programme. My tasks dashboard Track and act on all the operational resilience tasks assigned to individuals or teams.
Resources See All Resources Solution Briefs Operational Resilience Management Business Continuity Management Ebooks 4 Steps to Manage Risk and Resilience in Real Time How to Build Business-Wide Resilience Topics What Is Operational Resilience? What Is Business Resilience? What Is a Business Continuity Plan?
How to get Operational Resilience Management

Operational Resilience Management is available with Governance, Risk, and Compliance. Manage risk and resilience in real time.

 Get Product Info View Demo
You might also be interested in… Business Continuity Management Plan, exercise, and recover from disasters effectively and efficiently. Third-party Risk Management Reduce third-party risk and improve organisational resilience and compliance. Operational Risk Management Manage operational risk as part of an integrated risk management programme.
Dig deeper into Operational Resilience Management View Docs Visit Community Get Developer Resources Start Learning Achieve Success
Talk to an expert Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Get Started
Home Operational Resilience Management
Contact Demo