Created with Sketch.

Recovery Email

Your account give you access to even more premium content, don't lose access to it. Provide a recovery email below.
  • Secondary E-mail

Predictive Intelligence

Let employees focus on more meaningful work by powering your workflows with machine learning. Automate routine tasks and resolve issues faster.

Benefits of Predictive Intelligence

Deliver and refine AI quickly

Give service owners artificial intelligence (AI) tools—no data science expertise needed.

Work faster and smarter

Solve issues quickly with smart suggestions powered by natural language processing.

Boost efficiency and customer satisfaction

Proactively detect major incidents and uncover the biggest opportunities for improvement.

Decrease resolution times and manual errors

Automatically route and assign work so requests get to the right team, at the right time.

Features of Predictive Intelligence

Classify tasks using artificial intelligence

Classification and routing

Reduce manual work with machine learning classification of tasks, incidents, and cases at scale.

Machine learning helps agents solve issues faster

Smart recommendations

Let machine learning automatically suggest tasks and content to help agents solve issues faster.

Flag and fix major incidents quickly

Major incident detection

Flag similarity across issues using machine learning. Identify and triage critical incidents, fast.

Communicate easily with natural language understanding

NLU workbench expert feedback loop

Provide feedback with card-based view on predictions used to improve the model performance.

Additional features

Cluster analysis

Identify patterns by continuously segmenting and grouping similar items via machine learning.

Regression analysis

Predict time to resolution accurately so your customers know what to expect.

Single platform

Deliver consistent, AI-powered experiences across portals, workspaces, and mobile apps.

Out-of-the-box templates

Use pre-built machine learning templates for codeless model building in an easy workbench interface.

Dashboards and reporting

Connect AI to analytics for real-time insights into machine learning-powered improvements.

International language support

Provide data, insights, and recommendations in English, Japanese, French, German, Spanish, and Dutch.

Performance monitoring

Measure and refine machine learning models continuously using Predictive Intelligence Workbench.

Predictive Intelligence in the Now Platform

How to get Predictive Intelligence

Predictive Intelligence is available with the Now Platform®. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business.

You might also be interested in…

Predictive AIOps

Predict and prevent service outages before they impact end users.

Virtual Agent

Resolve issues faster with chatbots that understand simple, human language.

Performance Analytics

Anticipate trends, prioritise resources and continuously improve with real-time analytics.

Task Intelligence

Boost agent efficiency and customer satisfaction with intelligent service automation.

Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.