Problem Management minimises the business impact of service disruptions and prevents future disruptions using ITIL-proven practices.
Problem Management Find and fix even the trickiest issues, minimise the impact of unexpected disruptions and even prevent problems from arising at all. Get Data Sheet
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Benefits of Problem Management Minimise service disruptions Use built-in dashboards to proactively analyse service performance and configurations. Speed up service restoration Give IT immediate visibility into known errors and workarounds. Accelerate root cause resolution Correlate problems and coordinate workflows to find the fastest way to the underlying issue. Eliminate recurring incidents Mitigate and prevent problems proactively by integrating current issues with other ITSM processes.
Features of Problem Management Single system of record Find and address potential failure points and determine issue impact all in one place. Contextual knowledge Speed resolution, slash disruptions and minimise impact by publishing solutions and workarounds.
Additional Features Remediation plans Reduce future disruptions from repeat incidents by giving IT the means to stop issues at the source. Out-of-the-box best practices Support and manage six states: New, Assess, Root Cause Analysis, Fix in Progress, Resolved, Closed. Automated notifications Increase transparency and collaborate more effectively by sharing updates with service subscribers. Reports and dashboards Provide operational transparency with role-based dashboards for problem managers and coordinators. Real-time analytics Identify and remediate abnormal patterns and trends before they become problems.
Resources See All Resources Solution Briefs ServiceNow® ITSM Pro and Enterprise Overview ServiceNow ITSM Overview Ebooks ITSM Blueprint: Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System The Future of IT Is Now From Broken to Boundless: 7 Steps to Ditch Your Outdated On-Premises ITSM Tools The Human Experience of IT Service Management
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Problem Management is available with IT Service Management. Transform the impact, speed and delivery of IT.

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You might also be interested in… Incident Management Restore services faster with intelligent routing and built-in collaboration. Change Management Accelerate change at DevOps speed by automating approvals while maintaining control. Configuration Management Database (CMDB) Connect all your asset data with service context throughout the full IT cycle. Knowledge Management Increase business efficiency with easy knowledge sharing and collaboration.
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