Manage and optimise IT services and service offerings from a single location with Service Owner Workspace.
Service Owner Workspace Manage IT services from a single intuitive interface. Ensure performance excellence with full lifecycle visibility plus real-time data and insight.
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Benefits of Service Owner Workspace Maintain top-quality services Monitor metrics across the full lifecycle easily to ensure that services are performing as designed. Restore services faster Proactively identify and remediate issues quickly by analysing changes and trends. Manage service costs Pinpoint services with unexpectedly high costs and relatively low performance or value add. Improve the service experience Monitor CSAT trends and underlying events to maintain and enhance customer satisfaction.
Features of Service Owner Workspace Watch Video Centralised view See services, data and performance in one place to evaluate investments against value. Service trend tracking View performance data over time—prep for review meetings and make strategic investment decisions. Availability management View and track availability, attach commitments directly to offerings and receive outage alerts. Complete portfolio view Analyse your service portfolio and identify areas that need attention using performance metrics.
Additional features Integrated application data Use aggregated data and measure service performance with qualitative and quantitative metrics. Consolidated service info Deliver high service availability with a unified view of items and events of impact. Service satisfaction Monitor CSAT trends to evaluate how satisfied customers are with various IT services. Performance-to-cost evaluation Compare ratios to determine the true business value of specific services. Subscriber impact assessment Manage and view subscribers to understand who is impacted by service outages or P1 incidents.
Resources See All Resources Solution Briefs ServiceNow® ITSM Pro and Enterprise Infographics Winning the Day with ITSM Pro White Papers Deliver Smart, Responsive IT Services in an Always Changing World with ITSM Pro Ebooks The Human Experience of IT Service Management 5 Best Practices for Resilient, Reliable, Remote IT Services AI Done Wisely Delivers Better, Faster, and More Scalable IT
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Service Owner Workspace is available with IT Service Management. Transform the impact, speed and delivery of IT.

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