FORMERLY SITE RELIABILITY OPERATIONS Service Reliability Management Manage the health of your technical services autonomously. Use site reliability engineering (SRE) principles such as alert automation.   Get Data Sheet
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 Benefits of Service Reliability Management Increase service resilience Expand visibility across DevOps and SRE teams. Improve oversight of distributed teams and their services.  Integrate your monitoring tools Unify and monitor service performance using service level objectives (SLOs). View service health in context of SLOs, from a single workspace.  Respond in real time Create on-call schedules, escalation policies and collaborate in real time.   Remediate issues as a team Decrease time to respond and remediate issues quickly with team-wide alert automation.  
Features of Service Reliability Management On-call alert and incident response Respond to alerts and incidents and resolve escalations quickly using on-call shifts. SLO and service health Work within error budgets and automate policies using service level indicators and SLOs. Improved diagnosis Optimise remediation and context from grouped alerts, changes, incidents and service maps. Distributed teams onboarding Provide self-service setup and governance for distributed teams and their data.
Additional features Governance and autonomy Keep actions consistent amongst distributed teams when an SLO is breached.  Mobile app Track alerts, view on-call schedules and provide teams access to incidents on the go. 
Resources See All Resources Solution Brief Deliver Modern Operations for DevOps and SRE Teams Analyst Report EMA Research: How to Improve SRE Adoption Data Sheet ServiceNow® Service Reliability Management
How to get Service Reliability Management Service Reliability Management is available with IT Operations Management. Predict issues, prevent impact and automate resolution with AIOps.   Get Product Info View Demos
You might also be interested in… Event Management Reduce event floods from monitoring tools and gain insight into business service health. Predictive AIOps Predict and prevent service outages before they impact end users.  Health Log Analytics Deliver uninterrupted digital services with real-time log data to solve problems quickly.    Service Observability Make data-driven decisions based on business impact. 
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