CRM Overview Products Resources
Power your CRM system with these technologies See how our customised solutions combine our market-leading products to optimise value. Customer Service Management Delight customers with AI-powered workflows and AI agents. Enable self-service, resolve requests faster and increase customer satisfaction while reducing costs. Accelerate customer self-service Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. Boost agent capacity and productivity Integrate AI agents for repetitive tasks, allowing teams to focus on complex high-value cases. Save time with AI-generated case histories, summaries and suggested resolutions. Speed up resolution time Drive faster resolutions with AI-powered insights and end-to-end case visibility. Explore CSM
Field Service Management Drive technician productivity, optimise scheduling across technicians and crews, and ensure teams have the right parts to complete the job on the first visit. Empower dispatchers and technicians Use AI to scale resources, upskill teams and free up productivity time for your workforce. Optimise scheduling and dispatch Automate work orders, improve work planning and simplify crew management. Streamline operations and service delivery Reduce truck rolls and eliminate silos with unified field and customer service. Explore FSM
Sales and Order Management Seamlessly manage opportunities, configure and price quotes, and capture and fulfil orders. Launch products and services quickly Create and manage complex products, bundles and combined offerings for products and services efficiently. Automate sales and order fulfilment Streamline your revenue cycle with our unified platform, driving efficiency from lead to renewal. Enhance customer lifecycle visibility Improve customer experiences and increase cross-sell and upsell opportunities through better visibility across the customer lifecycle. Explore SOM
Let's put AI to work for CRM Our experts can help you get started evaluating a solution to best manage your customer relationships. See how a CRM implementation would work in your specific environment. Contact Us
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