Put AI to work for healthcare
Fuel efficiency, lower costs, improve experiences and empower healthcare providers to deliver reliable, high-quality care.
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Discover healthcare solutions
Make your healthcare transformation journey smooth, cost-effective and manageable.
Transform Healthcare Operations
Elevate healthcare operations with AI-tailored solutions
Reduce cost and give time back to care providers through increased productivity.
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Elevate Employee Experience
Free your employees' time to focus on patient care
Deliver a unified, personalised and frictionless experience for employees. Boost productivity and efficiency gains.
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HR Service Delivery
Employee Centre
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Strengthen Risk and Compliance
Boost cyber security and resilience
Secure your organisation and enhance risk and compliance efforts, resulting in safer, more reliable services.
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Governance, Risk, and Compliance
Security Operations
Business Continuity Management
Transform your healthcare organisation
Bring efficiency, security and ease to providers and patients.
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Healthcare and Life Sciences Service Management
Unify data, save time and enhance patient care with seamless, AI-powered healthcare operations.
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Clinical Device Management
Maximise investments and deliver high-quality care with AI-powered asset management and maintenance.
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Strategic Portfolio Management
Connect strategy with delivery to provide 360º visibility and speed time to value.
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IT Service Management
Deliver resilient IT services and create experiences that help your teams be more productive.
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IT Operations Management
Gain visibility into your IT environments, predict issues and automate resolutions assisted by Gen-AI.
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IT Asset Management
Manage IT assets on one platform. Automate lifecycles, control costs and minimise licensing risks.
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Wellstar delivers patient care with quality and confidence
Read how Wellstar supercharged security operations. Discover how the company reduced unidentified servers by 50% and identified 99% of patch vulnerabilities within five months.
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Spectrum Health streamlines IT and HR Services to delivery better patient care
Discover how Spectrum Health empowered its healthcare professionals to spend more time with patients, through transforming IT and HR services.
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UNC Health brings order to a complex health system
UNC Health adopted digital workflows, integrating IT and HR systems with out-of-the-box tools, to simplify and streamline healthcare operations.
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Oslo University Hospital transforms healthcare operations
Learn how Oslo University Hospital transformed surgical scheduling processes, enhancing employee productivity while keeping patients engaged before operations.
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Elara Caring improves caregiver experience for better patient care
Discover how Elara Caring implemented new solutions and unified systems to achieve a more modern way of working.
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Featured resources
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EBOOK
Reduce Obstacles to Delivering Patient Care
Learn how healthcare providers can remove operational barriers standing in the way of delivering patient care.
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Industry Insights
KLAS Report: ServiceNow in Healthcare
Forrester: Total Economic Impact of ServiceNow Security Operations Solutions
IDC FutureScape: Worldwide Healthcare Industry 2024 Predictions
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Put AI to Work for People
Drive Employee Satisfaction and Productivity
Build and Optimise Workflows with No-Code
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Put AI to Work for Employees
Build Connected Digital Workflow Apps Fast with a Low-Code Platform
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Frequently asked questions
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What does ServiceNow do within healthcare?
While many digital health transformation efforts focus on isolated solutions, ServiceNow enables full-scale enterprise transformation in healthcare.
With AI-powered technology, our cloud-based platform provides pre-built digital workflows and low-code tools that help you get and deliver value faster. The single platform drives innovation, enables secure interoperability and seamlessly connects clinical and business systems. By removing barriers from outdated technology and disconnected systems, ServiceNow empowers healthcare organisations to increase efficiency, integrate workflows and deliver data-driven insights for better care.
That's why today, half of the top 40 U.S.-based healthcare providers trust ServiceNow to drive their digital healthcare transformation journey.
Can ServiceNow be integrated with Electronic Medical Record (EMR) systems?
ServiceNow integrates seamlessly with Electronic Medical Record (EMR) providers, empowering healthcare staff to handle requests directly at the point of care. The integration boosts operational efficiency, freeing up time for high-quality, reliable care.
Currently, ServiceNow integrates with leading EMR providers like EPIC and Oracle Health. This integration enables care teams to report issues and manage requests - from facilities management to procurement and patient transportation - all within the convenience of their EMR platform.
Does ServiceNow meet healthcare security and interoperability standards?
ServiceNow recognises the rigorous regulatory demands in healthcare and supports providers maintain compliance and safeguard sensitive patient information. Our platform adheres to multiple global security and interoperability standards in healthcare, providing robust data protection and smooth integration. HIPAA & HITECH: Supports protection and secure handling of ePHI. HITRUST CSF: Supports organisations in safeguarding sensitive information, managing information risk and reaching their compliance goals. FedRAMP: Meets federal security requirements for cloud services. GDPR: Meets compliance with European data protection laws. HL7 & FHIR: Supports healthcare data exchange and interoperability standards. CDA & CCDA: Facilitates structured clinical document sharing. SOC 2, SOC 3, & ISO/IEC 27001: Regular audits and certifications for security, availability and privacy. Encryption & Access Control: Provides end-to-end encryption and role-based access control.
