I’m excited to announce that ServiceNow has been named a Leader in The Forrester Wave™: Low-Code Platforms for Professional Developers, Q2 2025. We believe this is a testament to the power of the ServiceNow AI Platform for building applications tailored to specific business needs.
ServiceNow received the highest scores possible in 12 criteria, including innovation, integration development tools and adapters, application generation, tools for citizen developers, platform security practices and certifications, and tools for coding.
In The Low-Code Platforms For Professional Developers Landscape, Q4 2024 report, Forrester defines “low-code platforms” as “platforms for professional application development that employ visual, declarative techniques instead of programming to meet a wide variety of application and process automation use cases.”
Our mission for low-code at ServiceNow goes beyond that: to empower developers at all levels to adapt, iterate, and bring apps to life that can change the nature of business. Forrester stated in the Wave report: “ServiceNow is a strong choice for companies that want a strategic, general-purpose low-code platform useful for both citizen and professional developers without sacrificing complex process automation.”
ServiceNow® App Engine, including Now Assist for Creator, was recognized for its clear vision and strategy: to deliver a world-class application generation (AppGen) platform with built-in AI features—and strong AI governance. AppGen platforms enable organizations to adopt platform-first software strategies.
According to the Forrester report, “Pragmatism may be seen in the vendor’s history of useful innovations, such as its three-tiered IDE [integrated development environment] and roadmap, which is strong. Its marketplace of platform add-ons and third-party applications is quite large.”
From AI agents to process mining to predictive intelligence to performance analytics, App Engine delivers robust features that simplify app development and empower organizations to create custom, intelligent apps.
As the Forrester Wave report notes, “[ServiceNow] brings mature capabilities in both process automation and integration...Its features for empowering citizen developers (and governing through access controls, portfolio management, etc.) are superior, as exemplified by its IDE that provides different experiences based on the developer’s technical depth.”
The global economy is facing a tech talent shortage. And the tech talent gap is predicted to widen year by year, according to the ServiceNow Workforce Skills Forecast. Empowering citizen developers is crucial for any business that wants to reduce its IT backlog and accelerate digital transformation.
At ServiceNow, our customers are our pride and joy. I’m thrilled to note that customers appreciate our platform’s workflow capabilities and general flexibility. They’ve used App Engine to create effective and engaging mobile apps, external-facing apps, and even automated solutions to complex processes.
Find out more about how ServiceNow helps empower low-code development.
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