Products

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

Article
Getting Started : Next Experience
UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

blog
Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

Article

Popularity Signal LLM Labeling Tool

Hello all,We have had the core basic Now Assist activated for a couple of weeks, generally just using the incident summarization, email generation etc features. We noticed that starting yesterday our daily assists doubled directly related to this ski...

Question

AI Voice Agents for CSM: Get case status and manage cases

The Get Case Status and Manage Cases AI Voice Agent is an out-of-the-box capability in Now Assist for CSM that enables customers to check the status of an existing case and create new cases through natural voice conversation — without waiting on hold...

Article

Odd Alignment & Logo Issues - Unified Header

Hello, has anyone experienced something like this and has any ideas? Ever since upgrading to the Zurich release, on loading a page one of two things will sometimes occur: 1. The unified header menu item drop-downs will appear unaligned and a bit corr...

Question

Now Assist in Virtual Agent can still integrate with external bots?

I wanted to double check that using the "Virtual Agent Bot Integration API " to still route live agent chats to the appropriate channels still work for bots that are set up using the Now Assist in Virtual Agent?Any experiences that others can share a...

Question

How can I implement a 3-stage approval for RITMs?

I am looking for the best way to implement a three-stage approval flow for RITMs. Currently, after the first stage is approved, the status of the first-stage approver reverts to "Requested" as soon as the second-stage approval begins. Could you pleas...

Question

Is "HR service activities" workflow an OOTB workflow?

Hello experts,We are having an issue with "HR service activities" workflow. Even though our hr service is already configured to use flow in its fulfillment type, the workflow still runs. Unfortunately we are not the one that started the development s...

Question

Showing Additional Attributes on Multiple Select Filters

Hello! Is there a way to add additional attributes to a "Multiple Select" interactive filter that has a table selected as the filter source (example in the screenshot below: adding a short description field in addition to the RITM number so the user ...

Question

Vendor purchase "Purchase" button is disabled?

I am trying to use the Hardware Inventory Stock Order catalog item in a test environment. I have generated the "Source Request Items" catalog task, however when I use "Source request" in the Hardware Asset Workspace to fulfill the request, the Vendor...

Question

Email Not Showing in Activity Stream for Some Cases

Hi All,We are facing an issue with inbound emails creating Cases in ServiceNow.When an email is received, a Case is created. For some Cases, the “Email received” entry is visible in the Activity Stream. For other Cases, the email is NOT visible in th...

Question

ServiceNow Exchange: HRSD Academy - Connect the employee experience with Employee Journey Management

The experience employees have when they join, move, or leave not only sets them up for success but the organization as whole. But for many, it ends up being a confusing process, overburdened with context and system switching, unclear timelines, and ...

Event

HR and IT Portals

Hi Everyone, We have a requirement to build separate HR portal using employee center pro. IT team is using employee center and they don't want unified portal. We’ve built custom portal for HR; however, we’re encountering challenges in ensuring that e...

Question

Resolved! Unable to advance a stock order request? Seeking technical help/documentation

Hello! I am testing out the Hardware Inventory Stock Order catalog item. I submitted a test order and it skipped approvals (since we haven't configured the flow to have any approvals yet). But now the flow is stuck in the flow at step 2, waiting for ...

Question

"Dotwalking" in a For Each in Flow Designer

Hello all,I've got a Flow build in progress that on trigger, will look up Business Applications that meet a specific criteria so that we can use that information for sending notifications to Business Owners. The issue I'm running into, is I want to m...

Question
Flow Designer

create Hardware Asset from PO without creating CI

Hi everyone, I need some help understanding and implementing a specific requirement related to hardware assets and CI creation. Our requirement is that when we receive hardware from a Purchase Order, the system should create only the hardware asset r...

Question

4 reasons event parameters display blank in email notifications and how to fix each one

Event parameters showing up blank in email notifications is one of those issues that looks like it should be simple, and then isn't. The syntax looks right. The notification fires. But where ${event.parm1} should be, there's nothing. It typically com...

Article