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Featured The Impact Store App - What's in it for You, and How to Get Started!

Earlier this year, we introduced the Impact Store Application, a new way to consume all the benefits of ServiceNow Impact - right within your own instance.   How does the Impact Store App benefit you? In two simple ways:   1️⃣ It's more convenient - ...

  • Article
  • ServiceNow Impact

CMDB Lifecycle mapping

Life cycle mapping for the table cmdb_ci_service_auto is not working as expected. when I try to change the operational status value, its not updated as per the lifecycle mapping record.I don't see any BR running to prevent it from updating the record...

  • Question

Which out-of-box actions lead to the creation of an HR profile?

HelloI want to avoid that an HR Profile is created for a user when the usertype = "external". What are the different ways to create an HR Profile out-of-the-box?For now I am aware of the BR "Synchronize fields to sn_hr_core_profile" on table "sys_use...

  • Question
  • Human Resources Service Delivery

How to update the background header color in the Next UI

Before the Next UI, we always had a different background color on all of our lower environment instances to quickly tell them apart. After switching to Next UI we lost that capability and I did a lot of searching on how to regain this functionality. ...

  • Question

Integrate voice input for virtual agent

Hi everyone,I believe most of us are aware that a Voice Input plugin is available for the Now Assist panel. However, I wanted to understand whether it’s possible to enable a similar voice input (mic) button within the Virtual Agent experience on SP /...

  • Question

Check if Table Cleaner is working well

You should read this article if : You are an adminYou want to understand if Table Cleaner is working well and if something might be stuck   What is Table Cleaner? Table cleaner deletes older records automatically and prevents data from growing expone...

  • Article

It is before insert business rule on sysapproval_approver table.

Filter conditions :group is not emptyapproval for starts with RITM.this script is working fine for catalog items with flows but it is not working for catalog items with workflows. I tried to debug but i got no valid answer for this. here groupid is g...

  • Question

Resolved! Data Visualizations - Domain visibility issue

Looking at the link, https://[instance].service-now.com/now/platform-analytics-workspace/data-visualization-library it only shows items on global domain, it doesnt show anything on a lower domain. i have tried to change domains, but still dont see th...

  • Question

Activity Mapping with Custom Script - does this ever work?

Hi all, Has anyone gotten an activity mapping custom script to work?  For example, Mapping from lifecycle table using a custom script, mapping to HR task table rich description field. Even a simple  return "hello"; does not do anything. We tried with...

  • Question
  • Case and Knowledge Management
  • Enterprise Onboarding and Transitions
  • HR Service Delivery

vCenter Discovery: Unable to establish connection

Hi community, a question about VMware Discovery.We have 3 ServiceNow instances (DEV, PRE, PRO) which need to discover the same 2 VMware vCenters.Each of the instances has an independent MID server, for all of them we have checked and confirmed networ...

  • Question

Resolved! default value for date filter in Platform Analytics

We have a requirement where we want to show all the requests that were closed between 1st and 13th of current month and the previous month.  I tried it with the OOTB options for date fields in the platform analytics, but such option is not there. I c...

  • Question
  • Dashboard
  • Zurich

Export with a Generate PDF UI action on BCM module

Hello Team, There is a scenario, where Smart Assessment and Legacy assessment have a different set of contents, hence user wanted when he/she will click on "Generate PDF" button then if it is Legacy assessment then it should give different content an...

  • Question

Resolved! chrome_menu help

I have portal app shell experience that I’m working on and I need to configure the chrome_menu to add a link to a standard service portal page.  This portal page named Daily Activity Bulletin is not part of my experience.  I have two possible approac...

  • Question
  • chrome properties
  • chrome_menu
  • UI Builder
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