Products

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Today, December 11th 2025, ServiceNow relea...

Article
AI Search
Best Practices
KCS
Now Assist

Featured How ServiceNow Impact can help you squash technical debt BEFORE it ships!

Technical debt—it’s the silent bug in your backlog. Every quick fix and skipped best practice adds up, slowing down your builds and making future releases painful. But what if you could catch those issues before they sneak into your code? Impact’s...

Article
ServiceNow Impact

Featured ServiceNow Impact: What's New in the December Store Release

We are excited to announce a host of new ServiceNow Impact capabilities in the December Store Release! Here are some of the key changes that we've made: Impact's NEW Platform Health Features It's finally here! All of the new Platform Health feature...

blog
ServiceNow Impact

Featured The NEW Impact Platform Health - see what's inside, and how to get started!

The big day is finally here! We are excited to announce the new and improved Platform Health suite in ServiceNow Impact. When we initially announced our acquisition of Bravium's applications back in April, and published an update to the community o...

Article
ServiceNow Impact

Featured Enterprise Architecture Delta Deck for Q4 2025 Zurich Release

Enterprise Architecture December 2025 Store release - Zurich Please check out the Delta Deck attached to this post for the release overview Value Evolution - December 2025 Zurich/December 2025 Store Release Please review ServiceNow's Zurich/Jul...

blog

Export HRC ticket to PDF issue

Good afternoon, Users in our organization were able to export HR cases to PDF, and suddenly the are not able to do so, they get error: Security constraints are restricting the page I did locate the ACL causing the issue (sn_hr_core_case ) operation...

Question

How to enforce mfa for local login users

Hello Everyone,How i can enforce mfa for the local logins in servicenow?@Ankur Bawiskar any idea?

Question

redirect from service portal item

How to redirect customers from a service portal to another site? In CSM portal, when customer tries to open an item/record producer(ex: "Hardware Order"), instead of opening form, can we redirect to another site?How can this be achieved?

Question

How to create an ATF test step to Click 'ADD' button and then select fields from the pop up window?

Question

[HowTo] Enable Mandatory Approval Comments on the Service Portal in one minute (/w eSignuature support) - Not Required: Cloning, Global Scope

Want this?Please fork the following GitHub repository:https://github.com/kr4uzi/ServiceNow-Portal-ApprovalNote: As this scoped app does not add neither tables nor fields, you are "safe" in licensing terms. Then create a new scoped app by importing fr...

Article
Change Management
Request Management
Service Catalog

Coffee Hallucination!

Just recently we have started seeing this in NowAssist chats inside of MS Teams. Any one else getting them?

Question

Resolved! Updating an incident when an alert escalation occurs - how can this be done?

I need to find a way for the incident to be updated with new information (description & severity) based on the alerts which are coming in to event management. I have tried to add additional Alert Management rules which would update the incident but...

Question
Event Management

Question on Parent/Child App services -platform host/module context

Hi All, I'd like to better understand the implications of parent/child app services in the following scenario:- We have a platform host Business App (e.g. ServiceNow)- We have a child platform app Business App (e.g. Project Management)- I want to rep...

Question

CSA

How many days required to learn for CSA?

Question

Resolved! Hardware Asset cost and Hardware Model

Hello I just wanted to know what is the difference between hardware asset cost and hardware model cost & how the hardware asset cost captured and also wanted to know when the purchasing particular model of asset how the cost derived in the purch...

Question

Service now with after chat survey

Hi,I just wanted to check if anyone tried to install a survey for a chat window so when the window is about to close, the customer can survey.

Question

Reporting Purpose...

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

Question

How can we use Value Streams and Value Stream steps when they seem isolated

Hello,I wanted to ask advice. We can see new menu items within Business Architecture 1) Value Streams, 2) Value Stream Stages. I am judging these based on the definition of a value stream within Business Architecture, not the definition within "Valu...

Question

what is the best and safest way to copy emails ?

Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...

Question

Watch the latest Risk (AI-enabled) demos for Q4 25

Grab a few minutes to get a firsthand look at demos of the latest from ServiceNow Risk capabilities, including Now Assist (#GenAI) and Agentic AI capabilities that dramatically change the effectiveness of your any risk team. Bookmark this page as mor...

Article