Exploring the CSDM framework
See how the CSDM framework ensures that your data resides in the appropriate CMDB tables for maximum value from your ServiceNow AI Platform applications.
CSDM overview
The CSDM is the data framework that admins should follow when they set up ServiceNow products and applications. The standards for defining configuration items (CIs) and relationships between CIs in the CMDB ensure that your data resides in the appropriate CMDB tables. The result is maximum value from ServiceNow AI Platform applications.Definitions of CSDM terms
See CSDM terms.
CSDM conceptual model
This illustration identifies each CSDM domain and the several roles and user types that work together to manage your ServiceNow applications and services. Each domain is associated with one or more products, services, or service types.
See Common Service Data Model — conceptual model for a full description.
CSDM benefits
| Benefit | Value and associated features |
|---|---|
| Rationalization — Determine how well an enterprise application is performing | Identify insights from operational activities related to services (visualize aggregated information across all your services and supporting operations). Application Portfolio Management (APM) and IT Business Management (ITBM) |
| Outage reduction — Identify affected business services quickly | Prioritize critical events based on service-related information. IT Service Management (ITSM) and Event Management |
| Reporting — Consistent and reliable information about your services and digital products | Understand Services, their makeup and accountabilities. IT Service Management (ITSM) |
| Alignment — Align business processes to reduce risk and assure compliance | Understand Service Health (availability, CSAT, Performance, Vulnerabilities, IPC stats) Governance, Risk, and Compliance (GRC) |