Getting started with Service Graph Connectors

  • Release version: Washingtondc
  • Updated April 3, 2025
  • 3 minutes to read
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    Summary of Getting started with Service Graph Connectors

    Service Graph Connectors are predefined integrations that facilitate the ingestion of third-party and API data into the Configuration Management Database (CMDB). They support various domains, including security, servers, software, IoT, and cloud services. Utilizing these connectors helps maintain the quality and consistency of data within the CMDB.

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    Key Features

    • Connector Types:
      • Service Graph Connectors: Import and integrate third-party data into CMDB and non-CMDB tables.
      • API Service Graph Connectors: Import and integrate third-party API data into CMDB and non-CMDB tables.
    • Partner-built Connectors: Connectors can also be developed by partners, ensuring a wide range of integration options.
    • Data Mapping: Connectors ensure third-party data aligns with the Common Service Data Model (CSDM), enhancing reporting accuracy.
    • SGC Central Application: A management tool for discovering, installing, and monitoring Service Graph Connectors throughout their lifecycle.

    Key Outcomes

    By implementing Service Graph Connectors, you can:

    • Enforce data governance and design standards, ensuring accurate associations of data with specific Configuration Item (CI) types.
    • Prevent duplicate CIs and maintain consistency across multiple data sources using the Identification and Reconciliation (IRE) engine.
    • Transform and load data efficiently with IntegrationHub ETL functionality.
    • Utilize SGC Central for effective monitoring and support of installed connectors, ensuring they remain updated.

    Service Graph Connectors, including API Service Graph Connectors, are predefined integrations that ingest third-party data and API data into the Configuration Management Database (CMDB) from various domains, such as security, servers, software or monitoring, Internet of Things (IoT), and cloud.

    Important:
    See Service Graph Connectors and API Service Graph Connectors for a list of connectors provided by ServiceNow.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Service Graph Connectors overview

    The following video provides an overview of Service Graph Connectors.

    As a purpose-built app, you can use a Service Graph Connector, including an API Service Graph Connector, to maintain the quality and consistency of third-party data in your CMDB.

    You can use the following connector types:
    Service Graph Connectors
    A Service Graph Connector imports and integrates third-party data into CMDB and non-CMDB tables. For a list of Service Graph Connectors, see Service Graph Connectors.
    API Service Graph Connectors
    An API Service Graph Connector imports and integrates third-party API data into CMDB and non-CMDB tables. For a list of API Service Graph Connectors, see API Service Graph Connectors.
    Partner-built connectors
    Service Graph Connectors can be built by partners and vendors. For a list of partner-built connectors, see the ServiceNow Store website.

    The connectors also make sure that third-party data is mapped to the right locations in your CMDB as specified by the Common Service Data Model (CSDM). The CSDM enables ServiceNow products to use the data and increases reporting accuracy. For more information on CSDM, see Common Service Data Model.

    The Service Graph Connectors, including API Service Graph Connectors, manage the configuration data pipeline in the following steps:
    1. Ingest the data by identifying class, attribute, and data sources by using the identification rules.
    2. Standardize the data to comply with your CMDB.
    3. Reconcile the data into a single coherent picture by using the reconciliation rules.
    4. Ingest the data into your CMDB.
    You can track the status and processing results of all installed integrations using the SGC Central view within the CMDB Workspace or integrations dashboard provided with the Integration Commons for CMDB store app. For more information, see SGC Central, Integration Commons for CMDB, and CMDB Integrations Dashboard.

    Using SGC Central for connectors

    The Service Graph Connector Central application also called as SGC Central is available as a view in the CMDB Workspace. The application enables you to discover and install Service Graph Connectors, including API Service Graph Connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. The SGC Central application also ensures that connectors remain supported and up-to-date with certified partners.

    The SGC Central application minimizes customization and accelerates time to value with intuitive setup options and playbook-guided connector deployment. If the playbook experience isn’t available for a connector, you can follow the guided setup provided with the connector.

    To learn more, see SGC Central.

    Required role

    As a user with the admin role, you can install Service Graph Connectors, including API Service Graph Connectors.

    Using connectors

    By using Service Graph Connectors and API Service Graph Connectors, you can mandate data governance and design practices. Examples of mandated practices using connectors include:

    Resolving connector issues

    You can use the Service Graph Connector Support Tools scoped application to resolve any issues or perform a general analysis on a Service Graph Connector installed on your instance. See Service Graph Connector Support Tools.