Standard ticket page for a requested item

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • In Service Portal, you can configure the ticket page of a requested item to display the related information, while still having a consistent layout that is similar to other request types. This configuration ensures a consistent experience when viewing submitted requests in Service Portal.

    In Service Portal, you can access the ticket page for a requested item by using the Requests option from the main menu header.

    For new instances, the standard ticket page for a requested item is available by default. For upgraded instances, you need to activate the Standard Ticket Route page route map. For information about activating this page route map, see Activate the page route map for the standard ticket page.

    Standard ticket page configuration for a requested item

    The layout of the standard ticket page can be configured for a requested item. Navigate to Standard Ticket > Standard Ticket Configurations and edit the sc_req_item ticket configuration. For information about configuring the standard ticket page, see Configure the standard ticket page.