Service Graph Connector for Microsoft Intune
Summarize
Summary of Service Graph Connector for Microsoft Intune
The Service Graph Connector for Microsoft Intune allows you to seamlessly integrate data from Microsoft Intune into your ServiceNow instance. This integration enhances visibility into mobile devices, computers, and associated software applications, populating the ServiceNow Configuration Management Database (CMDB) with crucial inventory information.
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Key Features
- Data Pulling: Automatically imports data from mobile devices, computers, and software applications into the CMDB.
- Integration with ITOM and ITSM: Provides detailed hardware and application inventories, compliance tracking, and incident management related to configuration items.
- Connection Configuration: Use the SGC Central view in the CMDB Workspace for managing the life cycle of connections, as guided setup is being deprecated.
- Integration Dashboards: Offers a dashboard in the Integration Commons for CMDB to monitor the status and results of all installed integrations.
- Data Mapping: Utilizes the Robust Transform Engine for mapping data to CMDB classes and the Identification and Reconciliation Engine for data insertion.
Key Outcomes
By utilizing the Service Graph Connector, you can expect improved management of devices and applications, better compliance tracking, and streamlined incident reporting. It enables automated synchronization of device data with the CMDB, ensuring that your inventory is always up-to-date. Additionally, integration with the Software Asset Management application enhances visibility into software usage and compliance.
Use the Service Graph Connector for Microsoft Intune to pull data from the Microsoft Intune application into your ServiceNow instance.
The Service Graph Connector for Microsoft Intune pulls data from mobile devices, computers and software applications into the ServiceNow® Configuration Management Database (CMDB) application. The integration provides greater visibility into mobile devices, computers and related software applications that run on them.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Supported versions
| Microsoft Intune | ServiceNow |
|---|---|
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Use cases
- IT Operations Management (ITOM) Visibility
- Detailed hardware and application inventory for Android, Apple, and Windows mobile devices. The inventory can be used with or without Software Asset Management (SAM).
- Compliance tracking for mobile devices. You can build your own device (BYOD) or use corporate-owned devices.
- IT Service Management (ITSM)
- Incidents, problems, and changes on discovered configuration items (CI).
- Ownership tracking and assignment for mobile devices.
- Device Management: You can report on various aspects of the device.
- Integration with Azure Monitor: Delta notification.
Configuring a connection for the connector
CMDB integration dashboards
The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Microsoft Intune integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.
Data mapping
Data from data sources in the Microsoft Intune application is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).
| Data source | Staging table | CMDB CI classes | Resource types |
|---|---|---|---|
| SG-Intune Computer | SG-Intune Computer [sn_intune_integrat_computer] |
When the Software Asset Management (SAM) application isn't installed: When the SAM application is installed: Software Installation |
Computers |
| SG-Intune Devices | SG-Intune Devices [sn_intune_integrat_devices] |
When the Software Asset Management (SAM) application isn't installed: When the SAM application is installed: Software Installation |
Mobile devices |
| SG-Intune Software | SG-Intune Software [sn_intune_integrat_software] | Discovered apps | |
| SG-Intune Device Reports | SG-Intune Device Reports [sn_intune_integrat_device_reports] |
Computer or Handheld Computing Device IP Address
Note: Imports Wireless (Wi-Fi) IPv4 Address of a device only. When the Software Asset Management (SAM) application isn't installed: When the SAM application is installed: Software Installation |
Computers and mobile devices |
| SG-Intune Software Reports | SG-Intune Software Reports [sn_intune_integrat_software_reports] |
When the Software Asset Management (SAM) application isn't installed: When the SAM application is installed: Software Installation |
Discovered apps |
When you complete setting up the connection, you can configure the integration to periodically pull data from the Microsoft Intune application.
- Configure the SG-Intune Device Reports data source only when resolving server errors and improving slow performance with the SG-Intune Computer and SG-Intune Devices data sources.
- Configure the SG-Intune Software Reports data source only when resolving server errors and improving slow performance with the SG-Intune Software data source.
- For any discovered software applications that were deleted later in the Microsoft Intune application, the Service Graph Connector automatically deletes the corresponding records in CMDB.
- To view more details about a handheld computing device or computer in the Computer [cmdb_ci_computer] class, enable the related lists SG-Intune Device Related and SG-Intune Computer Related.
You can add these related lists by configuring the Related Lists view on the form that opens when you select a handheld computing device or computer configuration item (CI) in the Computer [cmdb_ci_computer] class. Computer CIs are displayed in the Computers list, accessed by navigating to . For more information about adding related lists to a form, see Configuring the form layout.
For more information on where data is saved when pulling data from a Microsoft Intune application, see CMDB classes targeted in Service Graph Connector for Microsoft Intune.
You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.
Additional resources
Service Graph Connector for Microsoft Intune - Troubleshooting connection issues on ServiceNow Community