Exploring Live Feed Core UI

  • Release version: Washingtondc
  • Updated June 10, 2024
  • 2 minutes to read
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    Summary of Exploring Live Feed Core UI Extend ServiceNow AI Platform capabilities

    Live Feed content serves as a searchable knowledge source for sharing information within an organization. It requires Core UI and is not compatible with the Next Experience; enabling Next Experience will disable Live Feed functionality. Live Feed v2 is activated by default for new instances, and existing users must activate it after upgrading from earlier versions of ServiceNow.

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    Key Features

    • User Interactions: Users can post, reply, and rate messages, including links and images.
    • Automated Messaging: Administrators can configure automatic messages triggered by specific record updates.
    • Email Notifications: Users can subscribe to receive email alerts for new messages.
    • Accessibility: Users can navigate Live Feed using tab options for enhanced accessibility.
    • Feed Types: Different feed types include company, group, individual, and record feeds.
    • Domain Separation: Live Feed can be domain separated at the data level.

    Key Outcomes

    • Document Feeds: Users can manage tasks and records directly through the Live Feed interface, with messages maintained as comments on records that have journal fields.
    • Record Feeds: Similar to document feeds, these allow users to interact with tasks, maintaining messages as comments when conditions are met.
    • Notifications: Automatic notifications are generated when records are inserted or updated, improving communication across teams.
    • Team Subscriptions: Users can be organized into teams for focused feed subscriptions, enhancing collaboration.
    • Hashtags: Messages can be categorized using hashtags for improved searchability and organization.

    For detailed guidance on configuring and using Live Feed, refer to the sections on activating, administering, and utilizing Live Feed features.

    Note: Live Feed v2 plugin is not supported in Internet Explorer 7 through 9.

    Live Feed content forms a searchable knowledge source for sharing information within an organization.

    Live Feed overview

    Important:

    Core UI is required to use Live Feed. Live Feed is not supported in Next Experience. If you turn on Next Experience, Live Feed will no longer work. See Next Experience UI for more information.

    Live Feed content forms a searchable knowledge source for sharing information within an organization. Main features include the following:

    • Users can post, reply to, and rate messages, including links and images.
    • Administrators can set up automatic messages that are generated when specific records are updated throughout the system.
    • Users can subscribe to receive email notifications when new messages are posted.
    • Users who take advantage of the accessibility options in the platform can tab through a Live Feed to navigate.
    Live Feed includes different types of feeds, including company feeds, group feeds, individual feeds, and record feeds.
    Figure 1. My Feeds
    The My Live Feeds page groups feeds by favorites, company feed, group feeds, record feeds, people, teams, and hashtags.
    Note:
    Live Feed v2 is active for all new instances by default. If you are upgrading from an earlier version of ServiceNow®, you need to activate Live Feed v2 to use these features.

    Live feed can be domain separated at the data level only. For more information on Live Feed and domain separation, see Domain separation in Live Feed.

    Live Feed users

    Table 1. Users
    User Description
    Admins Admins activate and administer Live feed in the following ways:
    • Add and configure document feeds
    • Activate and configure record feeds
    • Set up notifications
    • Manage Live Feed security
    Users Users can subscribe to feeds, post content, work on records, and use hashtags.

    Live Feed benefits

    Table 2. Live Feed benefits
    Benefit Feature Users
    Document feeds allow users to work on tasks and other records through the Live Feed interface. Users can post messages in Live Feed that are automatically maintained as comments or work notes on the record, if the record has these journal fields. Document feeds Configuration: Admins

    Users: anyone
    Record feeds allow users to work on tasks and other records through the Live Feed interface. Users can post messages in Live Feed that are automatically maintained as comments or work notes on the record if the record has these journal fields. Record feeds Configuration: Admins

    Users: anyone
    When a record is inserted or updated on a specific task table and the notification conditions are met, a message is generated and posted to the specified group or to the company feed. Live Feed table notifications Configuration: Admins

    Users: anyone
    Users can be combined into teams for the purpose of subscribing to specifically-focused feeds. Teams in Live Feed Configuration: Admins

    Users: anyone
    Hashtags are words marked with a hash symbol (#) in messages. Hashtags are a way to categorize messages by keyword or topic for improved search results. Hashtags in Live Feed Anyone

    What to explore next

    To learn more about configuring and using Live Feed, see: