Virtual server response processor example
Summarize
Summary of Virtual Server Response Processor Example
TheCreateVirtualServerResponseProcessorscript, included by default in ServiceNow Cloud Provisioning and Governance, automates the creation of AWS virtual machine Configuration Items (CIs) in the CMDB. It runs as a response processor on the Virtual Server resource block to handle provisioning responses and ensure accurate representation of virtual servers in thecmdbcivminstancetable.
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Key Features
- Unified Response Handling: The processor receives and parses the cloud provider’s JSON response, extracting critical data such as hardware ID, virtual machine ID, and other attributes needed to create or update the virtual server record.
- Identification and Deduplication: Uses multiple identification criteria including the cloud service account, datacenter, and VM instance object IDs to prevent duplicate CI creation and maintain data integrity.
- Attribute Population: Automatically maps VM details like name, state, CPU count, memory, disk and network interface count, IP address, and assignment information from the response into the corresponding CMDB fields.
- Relationship References: Establishes relationships to other CIs such as OS templates and compute templates by identifying and linking their object IDs within the CMDB, ensuring comprehensive infrastructure mapping.
- Extensibility for Network and Storage: Includes mandatory code blocks to identify and associate network interfaces and attached storage to the virtual server CI.
- Output: Compiles the processed data into a JSON string that is pushed to the CMDB, effectively updating the ServiceNow environment with the new or updated virtual server information.
Why It Matters
This response processor script streamlines the integration between AWS provisioning activities and the ServiceNow CMDB, enabling real-time, accurate tracking of virtual server assets. By automating CI creation and updates, it reduces manual errors, supports compliance and governance, and enhances visibility into cloud infrastructure.
What Customers Can Expect
- Automatic creation and update of AWS virtual machine records in the CMDB upon provisioning.
- Consistent and deduplicated virtual server data linked to cloud accounts, datacenters, OS templates, and hardware configurations.
- Improved accuracy in CMDB data supporting downstream IT service management processes.
- Extensible framework to customize response processing for additional attributes or related CIs as required.
The Create_Virtual_Server_Response_Processor script, which is available by default in Cloud Provisioning and Governance, is the response processor that handles the creation of AWS virtual machine CIs.
Create Virtual Server
The Create_Virtual_Server_Response_Processor resource processor script is available by default on the Virtual Server resource block. Its job is to create a virtual server record in the Virtual Machine Instance [cmdb_ci_vm_instance] table when a new virtual server is provisioned.
function processResponse(response, cloudServiceAccountId, ldc, correlationId,step, requestorContext) {
This brings in the response from the cloud provider and the important information, such as the account ID, that is required for the new CI that the system can create. All of these parameters are required for all response processors.
Line 10 parses the response into JSON so that the system can process it. The information is held in the vmResponse variable:
var vmResponse = global.JSON.parse(response);
Whenever you create or edit a response processor, you must know which inputs are required for the CI type. Line 11 handles one of the necessary inputs, the hardware ID, that the CMDB record requires:
var hardwareId = vmResponse.hardwareId;
Line 39 shows the information that is required for the system to identify the new virtual server and related CIs, so the information can be put into the CMDB. In this case, the service account object ID identifies the account associated with the virtual server, the datacenter object ID identifies the datacenter in which the virtual server lives, and the virtual machine instance object ID identifies the virtual server itself. This identification code block prevents the creation of duplicate CIs.
var vmInfo = {
"cmdb_ci_vm_instance": {
"validator": "virtual_machine_create_update_validator",
"validator_overrides": {},
"identification": {
"cmdb_ci_cloud_service_account": {
"criterion": {
"object_id": cloudServiceAccountId
}
},
"cmdb_ci_aws_datacenter": {
"criterion": {
"object_id": ldc
}
},
"cmdb_ci_vm_instance": {
"criterion": {
"object_id": vmResponse.nodeId
}
}
},Attributes are populated into the fields on in the cmdb_ci_vm_instance table. These attributes are defined in line 61:
"attributes": {
"name": vmResponse.nodeName,
"object_id": vmResponse.nodeId,
"state": status_map[vmResponse.state],
"dns_suffix": vmResponse.dnsSuffix,
"cpus": vmCPUs,
"memory": vmMemory,
"disks": vmResponse.volumes.length,
"disks_size": "",
"nics": vmResponse.networkInterfaces.length,
"terminated_on": "",
"termination_protection": "",
"ip_address": vmPubIPAddr,
"assigned_to": reqContext.userId,
"assignment_group": reqContext.groupId
},
References to other CIs can also be included in the response processor. In this case, the OS template that the virtual server is based on is identified by first identifying the object ID of the service account and the datacenter along with the actual OS template.
"references": {
"cmdb_ci_os_template": {
"identification": {
"cmdb_ci_cloud_service_account": {
"criterion": {
"object_id": cloudServiceAccountId
}
},
"cmdb_ci_aws_datacenter": {
"criterion": {
"object_id": ldc
}
},
"cmdb_ci_os_template": {
"criterion": {
"object_id": imageIdTrim
}
}
},The following code block adds the object ID of the OS image to the attributes list so that this information can be populated into the virtual server CMDB record.
"attributes": {
"object_id": imageIdTrim
}
This code block performs additional identification on the Compute template (the hardware type) and then add it to the attributes:
"cmdb_ci_compute_template": {
"identification": {
"cmdb_ci_cloud_service_account": {
"criterion": {
"object_id": cloudServiceAccountId
}
},
"cmdb_ci_aws_datacenter": {
"criterion": {
"object_id": ldc
}
},
"cmdb_ci_compute_template": {
"criterion": {
"object_id": vmResponse.hardwareId
}
}
},
"attributes": {
"object_id": vmResponse.hardwareId,
"name": vmResponse.hardwareId
}
}Additional code sections make the relationship with network interfaces and identify any storage attached to the virtual server.
This mandatory code block pushes the data to the CMDB and returns the JSON string:
cloudModelString.push(vmInfo);
return global.JSON.stringify(cloudModelString);