AWS Storage Gateway File Share pattern-based discovery

  • Release version: Xanadu
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of AWS Storage Gateway File Share pattern-based discovery

    The AWS Storage Gateway File Share pattern-based discovery within the Discovery and Service Mapping Patterns application enables ServiceNow customers to identify and map AWS Storage Gateway File Share resources in their cloud environment. This process helps populate both CMDB and non-CMDB tables with detailed information about AWS Storage Gateway File Shares, facilitating accurate asset and service management.

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    Key Features

    • Pattern Activation: The AWS Storage Gateway File Share discovery pattern is disabled by default and requires activation. Starting with Visibility Content version 6.28.0, enabling or disabling patterns no longer counts as a customization and patterns receive ongoing updates.
    • Discovery Prerequisites: Customers must verify AWS discovery prerequisites and ensure no duplicate resources exist by removing relevant entries from the Resource Inclusion List table (sacloudinventoryresourcewhitelist).
    • GovCloud Support: Discovery of AWS GovCloud (US) accounts requires configuring the AWS service account with the appropriate datacenter URL.
    • Data Population: The discovery pattern populates data in:
      • Non-CMDB Tables: When running the "Amazon AWS - Storage Gateway File Share - Extended Inventory (LP)" pattern, data is stored in non-CMDB AWS tables accessible via the Configuration > AWS navigation.
      • CMDB Tables: Key resource details are stored in CMDB tables, specifically cmdbawsstoragegatewayfileshare for file share details and cmdbcicloudgateway for cloud gateway information.
    • CI Relationships: The pattern creates relationships linking AWS Storage Gateway File Share CIs to their associated Cloud Gateway and AWS Datacenter CIs, supporting comprehensive configuration management.
    • Tag Collection: AWS resource tags are discovered and stored in the Key Value (cmdbkeyvalue) table, capturing tag names and values for enhanced filtering and reporting.

    Key Outcomes

    • Automated discovery and mapping of AWS Storage Gateway File Share resources ensure up-to-date visibility of these assets within the ServiceNow CMDB.
    • Accurate relationships between file shares, gateways, and datacenters improve impact analysis and service dependency understanding.
    • Tag information supports better resource classification and governance within your cloud environment.
    • Support for AWS GovCloud enables comprehensive discovery across specialized AWS regions with appropriate configuration.
    • By following prerequisites and configuration steps, customers avoid duplicate discoveries and maintain a clean, reliable CMDB.

    Discovery and Service Mapping Patterns finds AWS services on your cloud environment. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

    Pattern-based discovery and mapping requirements

    Verify the AWS discovery prerequisites
    For more information, see the prerequisites section in Amazon AWS Cloud components discovery using patterns.
    Remove resources from the Resource Inclusion List table
    Verify that the relevant resource isn't listed in the Resource Inclusion List [sa_cloud_inventory_resource_whitelist] table to avoid duplicate discovery. For more information on removing resources from the Resource Inclusion List, see Amazon Web Services (AWS) Resource Inventory.
    Enable the relevant pattern
    The pattern for this service is disabled by default. Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or deactivated will reset to the latest predefined version after upgrading while retaining the last active field value. For more information on enabling patterns, see Activate a disabled pattern.
    Configure the Discovery schedule to support GovCloud
    Discovering AWS GovCloud (US) accounts requires using a datacenter URL when setting up an AWS service account. For more information, see Create AWS service accounts.

    Discovery and Service Mapping Patterns application populates data in both CMDB and non-CMDB tables.

    Data stored in non-CMDB tables

    Discovery and Service Mapping Patterns application populates data in the non-CMDB table when running the Amazon AWS - Storage Gateway File Share - Extended Inventory (LP) pattern.

    You can review the non-CMDB AWS tables by navigating to All > Configuration > AWS. You can also search the navigation filter for the specific pattern name.

    Table 1. AWS Storage Gateway - File Share [cmdb_aws_storage_gateway_file_share]
    Field Description
    Object Id [object_id] The Amazon Resource Name (ARN) uniquely identifying the resource.
    Name [name] The name assigned to the resource or file share.
    Configuration Item [configuration_item] References the Cloud Gateway [cmdb_ci_cloud_gateway] table.
    File Share Type [file_share_type] The type of file share provided by the Storage Gateway. For example: NFS or SMB.
    Gateway Arn [gateway_arn] The ARN of the AWS Storage Gateway associated with the resource.

    Data stored in CMDB tables

    Discovery and Service Mapping Patterns application populates data in the CMDB when running the Amazon AWS - Storage Gateway File Share - Extended Inventory (LP) pattern.

    Table 2. Cloud Gateway [cmdb_ci_cloud_gateway]
    Field Description
    Object ID [object_id] The ARN uniquely identifying the resource.
    Name [name] The name assigned to the resource or file share.
    Install Status [install_status] Install status of the resource. Default value is Installed.
    Operational status [operational_status] Operational status of the resource. Default value is Operational.
    Description [short_description] Type of resource. The value is set to AWS::StorageGateway::FileShare.

    CI relationships

    The Amazon AWS - Storage Gateway File Share - Extended Inventory (LP) pattern creates these relationships to support AWS Storage Gateway File Share discovery.

    CI Relationship CI
    Cloud Gateway [cmdb_ci_cloud_gateway] Hosted on::Hosts AWS Datacenter [cmdb_ci_aws_datacenter]
    AWS Storage Gateway - File Share [cmdb_aws_storage_gateway_file_share] References Cloud Gateway [cmdb_ci_cloud_gateway]

    AWS tag discovery

    The pattern collects tags and populates them in the Key Value [cmdb_key_value] table.
    Table 3. Key Value [cmdb_key_value]
    Field Description
    Key [key] Tag name.
    Value [value] Tag value.