View live CI data logs

View CI logs to receive additional details on an incident when viewing live CI data. For example, viewing log information for a process with high CPU usage can help you pinpoint when the usage went up, helping you determine the root cause of the issue.

Before you begin

Ensure that you have installed Agent Client Collector Framework and Agent Workspace (com.agent_workspace) on your instance.

Role required: itil

Procedure

1. Navigate to All > Workspace Experience > Workspaces > Agent Workspace Home.
2. Select the Lists icon ().
3. Select Incidents > All.
4. Select an incident from the list.
5. Select the Live CI Data tab.
6. Select the Logs link on the right side of the pane.

   Figure 1. Logs link

   
   

   

   
   

   Note:

   The data last refreshed value follows the instance time zone and not your local system time zone. Therefore, ensure that your local system time zone matches the instance time zone.
   The logs appear on the Log page.