Add log-based CIs to the CMDB

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Keep the Configuration Management Database (CMDB) updated with host data discovered in your logs by adding log-based configuration items (CIs) to it.

    Before you begin

    This feature is supported in the Health Log Analytics application, Version 22.0.12 - December 2021 and later, available from the ServiceNow Store. You can use it on the ServiceNow AI Platform using the Rome Patch 6 release (scheduled to be released on January 27, 2022) or later.

    Role required: evt_mgmt_admin

    Procedure

    1. Navigate to All > Health Log Analytics > Health Log Analytics Administration > Log-Based CI Candidates.
    2. Handle a single CI candidate or multiple CI candidates together.
      OptionProcedure
      Take action on a single CI candidate
      1. Select a CI candidate record and review the information on the form.

        For field descriptions, see Field descriptions for log-based CI candidates.

      2. Add the CI candidate to the CMDB or delete it.
        • If the CI candidate is appropriate, either add it to the CMDB as is or include more information in it before adding it to the CMDB.
          • To add the CI candidate to the CMDB as is, select Add to CMDB and then select Continue.
          • To add more information, select Edit additional CI fields. Enter data that was not extracted from the logs, such as the name of the company associated with the CI, and then select Submit.

          The CI is added to the CMDB. In the CMDB table for the relevant class type, the discovery source for the new CI is Health Log Analytics. The CI candidate record is automatically deleted from the Log-based CI candidates table.

        • If the CI candidate is irrelevant, delete it by selecting Delete.
      Take action on multiple CI candidates at the same time
      Note:
      This option does not enable you to add extra information to the selected CIs.
      • Add multiple CIs to the CMDB.
        1. In the Log-based CI candidates table, select the CI candidates you want to add to the CMDB.
        2. From the Actions on selected rows list at the bottom of the page, select Add to CMDB.

          The selected CIs are added to the CMDB. The CI candidate records are automatically deleted from the Log-based CI candidates table.

      • Delete multiple CI candidates.
        1. In the Log-based CI candidates table, select the CI candidates you want to delete.
        2. From the Actions on selected rows list at the bottom of the page, select Delete.