Create an incident from an alert with Now Assist in Express List

Create an incident with a human-readable, AI-generated description from the Express List pane by using Now Assist.

Before you begin

Currently, this feature is available for CMDB, Log Analytics, tag-based, and component-based alerts.

Role required: evt_mgmt_operator, evt_mgmt_admin

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
2. Select the Express List icon () in the left navigation bar.
3. Create an incident from a selected alert.
   1. In the Express List pane, select the alert.
      Note:

      To display the individual alerts inside a group, select the chevron icon () at the beginning of the alert group row.
   2. From the Close drop-down list, under Remediation actions, select Create Incident with Now Assist.
   An incident with a human-readable, AI-generated description is created from the selected alert and a confirmation message is displayed.
4. Optional: View the created incident by selecting View incident in the confirmation message or on the alert preview panel.