Discover all datacenters in a service account on-demand

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • After you set up a service account, run Discovery to populate the datacenters in the account.

    Before you begin

    • A cloud account must exist with service accounts and associated datacenters. You must run on-demand Discovery to discover datacenters before you can schedule Discovery.
    • Use the Cloud Discovery Workspace, and at least version 1.15 of Discovery and Service Mapping Patterns from the ServiceNow Store.

    Role required: sn_cmp.cloud_admin

    About this task

    Cloud providers often use different names for accounts, regions, and credential settings. Because the ServiceNow application supports several cloud providers, the app uses general-purpose names for the settings. In the Google Cloud Platform, the region-specific containers for virtual resources are called regions. In ServiceNow cloud data model, regions are called datacenters or logical datacenters (LDCs). The term logical is used to reinforce the idea that Cloud Provisioning is provider-agnostic. All infrastructure or applications that are deployed using Cloud Provisioning are associated with a datacenter.

    You can run Discovery on-demand.

    Important:
    Use Cloud Discovery Workspace (CDW) to run the discovery schedule. The discover datacenter UI action is legacy and the preferred approach is to setup schedules from CDW.

    Procedure

    1. Navigate to the Cloud Service Accounts [cmdb_ci_cloud_service_account_list] table.
      For more information on directly navigating to a table, see Navigate directly to a table.
    2. Select the service account whose LDCs you want to discover.
    3. Select the Create Discovery Schedule related link.
    4. Select Next.
    5. Select Refresh Datacenters.
    6. Select Cancel.
    7. Select the service account whose LDCs you tried to discover.
      On successful datacenter discovery, the Datacenter Discovery status field is set to YYYY-MM-DD HH:MM:SS: Completed … Reload this form to see an updated datacenter list.

    Result

    The discovered datacenters appear in the Logical Datacenters related list.