Plugins or applications installed with ITOM Visibility

  • Release version: Xanadu
  • Updated August 1, 2024
  • 4 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Plugins or applications installed with ITOM Visibility

    This document lists the various plugins and applications installed as part of the ITOM Visibility suite in ServiceNow. These components support key ITOM Visibility functions such as Discovery, Service Mapping, Tag Governance, Cloud Discovery Workspace, and Agent Client Collector for Visibility. When updating ITOM Visibility, any new dependencies are automatically installed, ensuring full functionality across your IT operations management processes.

    Show full answer Show less

    Key Plugins and Their Roles

    • Discovery (com.snc.discovery): Core plugin that finds applications and devices on your network, updating the CMDB with discovered information.
    • Service Mapping (com.snc.service-mapping): Supports mapping of services by integrating with Discovery and Event Management, including internal dependencies for core ITOM applications.
    • Tag Governance (snitomtag): Provides cloud access scripting, certification frameworks, licensing management, and flow designer actions to control tagging and compliance.
    • Cloud Discovery Workspace (sncloudopsws): Delivers updated discovery and service mapping patterns from the ServiceNow Store, cloud API resource blocks, and performance analytics for cloud resources.
    • Agent Client Collector for Visibility (snaccvisibility): Enables agent-based infrastructure discovery and collects Software Asset Management metrics to support Discovery and Digital End-User Experience insights.

    Supporting Plugins and Frameworks

    • Cloud Provisioning and Governance Core (com.snc.cloud.core): Contains cloud API mappings and resource blocks used by discovery and event processing.
    • Pattern Designer (NG version) (com.snc.ng.pattern.designer): Allows creation, editing, and debugging of discovery patterns for both horizontal and top-down discovery methods.
    • CMDB CI Class Models (sncmdbciclass): Extends CMDB class hierarchy to support discovery of technologies and software by Discovery and Service Mapping.
    • Agent Client Collector Framework (snagent): Manages Agent Client Collector operations on the ServiceNow instance and MID Server.
    • Service Watch Suite Commons (com.snc.service-watch.commons): Provides common UI components used by Discovery and Service Mapping.

    Practical Benefits for ServiceNow Customers

    • Automated installation of necessary dependencies ensures seamless upgrades and integrated functionality across ITOM Visibility applications.
    • Access to updated discovery patterns via the ServiceNow Store keeps your CMDB current with the latest devices and applications.
    • Agent-based discovery complements network discovery for a more comprehensive infrastructure view and supports software asset management.
    • Cloud provisioning and tagging governance enhance management of cloud resources and compliance within ITOM operations.
    • Integration of licensing and certification cores supports compliance and license consumption tracking, aiding governance and cost management.

    Tables that list the plugins or applications that are installed with ITOM Visibility applications. When you update your application, any newly required application dependencies are installed.

    Discovery

    Table 1. Plugins or applications installed with Discovery (com.snc.discovery)
    Plugin or application name Description
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Service Watch Suite commons (com.snc.service-watch.commons) Contains common UI components for Discovery and Service Mapping.
    Discovery - IP Based (com.snc.discovery.ip_based) Contains shared components of horizontal discovery used by Discovery and Service Mapping.

    Discovery Admin Workspace

    Table 2. Plugin activated with Discovery Admin Workspace (sn_disco_workspace)
    Plugin or application name Description
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.

    Service Mapping

    Table 3. Plugins or applications installed with Service Mapping (com.snc.service-mapping)
    Plugin or application name Description
    Service Mapping – Map (com.itom-map-app) A dependent internal plugin necessary to support the core components of the Service Mapping, Event Management, and Service Operations Workspace ITOM applications.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Event Management and Service Mapping Core (com.snc.service-watch) Comprises the common components of Event Management and Service Mapping.
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Pattern Designer (NG version) (com.snc.ng.pattern.designer) The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery.
    Service Mapping Plus (sn_sm_scoped_app) Offers extended features for Service Mapping, and if related ServiceNow® Store applications and plugins aren't already installed, it installs them.

    Tag Governance

    Table 4. Plugins or applications installed with Tag Governance (sn_itom_tag)
    Plugin or application name Description
    Cloud Access Interface (sn_cai) Provides easy access to the cloud through scripting. You can use this ServiceNow Store application to perform actions on virtual machines provisioned on Amazon Web Services (AWS) and Microsoft Azure.
    Certification Core (com.snc.certification_core) Contains core certification structures such as filters and templates, and provides compliance functionality.
    ITOM Visibility License (com.snc.itom.vis.license) Enables the activation of any ServiceNow Store application that requires ITOM Visibility licensing.
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Flow Designer Action Step - Script on MID (com.glide.hub.action_step.script_mid) Provides an action step to execute custom JavaScript within a reusable action on a MID Server.

    Cloud Discovery Workspace

    Table 5. Plugins or applications installed with Cloud Discovery Workspace (sn_cloud_ops_ws)
    Plugin or application name Description
    Discovery and Service Mapping Patterns (sn_itom_pattern) Provides the latest versions of the Discovery and Service Mapping Patterns released on the ServiceNow Store. ServiceNow releases new patterns on the ServiceNow® Store on a monthly basis, enabling your organization to discover the latest industry-standard devices and applications.
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Performance Analytics Content Pack for Cloud Resources (sn_disco_cd) Displays the aggregated view of all your Cloud Resources. It also provides analytics tables and views that associate tags with resources, enabling you to build your own custom dashboards and reports.
    Pattern Designer (NG version) (com.snc.ng.pattern.designer) The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery.

    Agent Client Collector for Visibility

    Table 6. Plugins or applications installed with Agent Client Collector for Visibility (sn_acc_visibility)
    Plugin or application name Description
    Agent Client Collector for Visibility Content (sn_acc_vis_content) Provides agent-based infrastructure discovery and collects Software Asset Management (SAM) metrics to support Discovery and Digital End-User Experience (DEX) applications.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Agent Client Collector Framework (sn_agent) Manages Agent Client Collector on the ServiceNow instance and the MID Server.
    CMDB CI Class Models (sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software.

    Agent Client Collector for Visibility Content

    Table 7. Plugins or applications installed with Agent Client Collector for Visibility Content (sn_acc_vis_content)
    Plugin or application name Description
    Expanded Model and Asset Classes (sn_ent) Provides new, expanded model classes, asset classes, and model categories that come with the base system, defined by ServiceNow. Install the Asset Management (com.snc.asset_management) plugin as a prerequisite for using this application.
    Discovery – IP Based (com.snc.discovery.ip_based) Contains shared components of horizontal discovery used by Discovery and Service Mapping.
    Agent Client Collector Framework (sn_agent) Manages Agent Client Collector on the ServiceNow instance and the MID Server.
    CMDB CI Class Models (sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software.