View an alert analysis by Now Assist in Service Operations Workspace

View an alert analysis by Now Assist for an alert on the alert's Overview tab in the Service Operations Workspace. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.

Before you begin

• Install the ITOM plugin in the Now Assist feature. For more information, see Install the Now Assist for IT Operations Management (ITOM) plugin.
• View important information about the ServiceNow® Now Assist for IT Operations Management (ITOM) application in Now Assist for IT Operations Management (ITOM).

Note:

Currently, Now Assist for ITOM only analyzes tag-based, rule-based, and Log Analytics alert groups. For all other alert group types, it only analyzes the parent alert.

Role required: evt_mgmt_user, evt_mgmt_operator

Procedure

1. Navigate to Workspace Experience > Workspaces > Service Operations Workspace.
2. Select the List icon ().
3. Select All Alerts in the Alerts list.
4. Select an alert.
   The alert opens in a separate tab, displaying the Overview sub-tab.
5. In the Analysis section, select Analyze alert.
6. Review the information provided in the alert analysis.
   Note:

   Alert analyses are provided in English, irrespective of the language used in the alert description.