Monthly Health Assessment

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Monthly Health Assessment feature provides Impact Guided customers with a self-service capability that automates Health Assessment scans and reports to provide details that can help you to improve the health of your ServiceNow platform implementation.

    Overview of health scan

    Using the Impact Delivery Instance (IDI) portal, customers provide consent to allow ServiceNow HealthScan to run the monthly health scans on a specified instance and receive automated reports and recommendations.

    • Automate instance health reports without having to contact your squad
    • As a new ServiceNow customer, understand factors that contribute to your ServiceNow implementation health
    • Understand the current state of health of their ServiceNow implementation beyond the basic Impact scorecard
    • Establish a cadence of scans to track the health of your ServiceNow implementation over time
    • Prepare for a substantial development release and scan for potential health impacts
    • Conduct a scan to provide additional analysis when potential health  issue s are identified
    Important:
    Prior to beginning monthly health assessments, your consent is required in order for ServiceNow resources to scan your instance. You are prompted for consent when you schedule monthly health assessments.

    Package Availability

    Note:
    This feature is available in the Impact Guided package.

    What you get

    With the opt-in and self-service, you receive the following benefits:

    • Monthly Health Assessment scans of a selected instance run on the sixth day of each month. Detailed scan reports will be available within a couple of weeks.
    • Automated findings reports and recommendations to improve the health of your ServiceNow implementation

    See Schedule Monthly Health Assessment scans for setup information.

    Requested customer resources

    Table 1. Customer resources
    Customer resource  Responsibilities
    Platform Owner (Required)  Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. 
    System Administrator (Optional) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. 

    Customer agreements and terms

    For customer agreements and terms, refer to the applicable Impact Accelerator description available at  https://www.servicenow.com/legal/servicenow-impact.html.

    Exceptions

    ServiceNow resources are not responsible for implementation or management of the Monthly Health Assessment.  However, your Impact squad may assist with instance switching and cancellation of the service.