Zurich Patch 3 Hotfix 2

  • Release version: Zurich
  • Updated November 18, 2025
  • 1 minute to read

    • The Zurich Patch 3 Hotfix 2 release contains fixes to these problems.

    Build information:
    Build date: 11-13-2025_2045
    Build tag: glide-zurich-07-01-2025__patch3-hotfix2-11-10-2025
    Important:
    For more information about how to upgrade an instance, see ServiceNow upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    Configuration Management Database (CMDB)

    PRB1949356

    		 Exact count match check results in an incorrect duplicate task creation

    After upgrading to Zurich, de-duplication (dedupe) tasks are created incorrectly under certain scenarios. As a result, a large number of records are created in the duplicate_audit_result table, causing significant database growth. Instead of updating existing entries, new records are inserted during each subsequent run. In one scenario, the de-duplication tasks are created when they were previously working. In another scenario, users with many hosts that contain cmdb_serial_number records with the same serial_number and serial_number_type notice that the number of duplicate_audit_result can grow to be tens of millions daily.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.